High call volume
We're currently experiencing a high volume of calls due to council tax recovery notices being posted out. This may result in longer wait times than usual. We apologise for any inconvenience and appreciate your patience.
Find out whether you may be entitled to support if you or your partner are on a low income.
For a new claim, we need to see proof of the following for you and your partner:
We may need to see proof of any benefits you receive. This could include child benefits or tax credits. If we can, we will confirm the details with the Department for Work and Pensions, but we may need you to provide proof if we cannot confirm the amount that you receive.
We need to see proof of any other income that you receive and the income of anyone else who lives with you, for example, a relative or friend. If you need advice, please contact us for advice on 0151 443 4042.
If you need to provide any supporting documents, you can upload your evidence online or using the self-service stations in our libraries.
Please do not send valuable documents through the post.
If you cannot provide the information, please get in touch with us. You mustn't delay in returning your claim for benefit.