High call volume
We're currently experiencing a high volume of calls due to council tax recovery notices being posted out. This may result in longer wait times than usual. We apologise for any inconvenience and appreciate your patience.
Council Tax reduction
Find out whether you may be entitled to support if you or your partner are on a low income.
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Skip Guide NavigationHow Council Tax reductions are paid
It will be credited to your council tax account and you will receive a revised bill and a notification of how your reduction has been worked out.
We normally calculate the amount of reduction from the Monday after the date we receive your claim form.
Pensioners will be entitled to have their reduction backdated for up to 3 months.
We can backdate claims for working-age people for the same period if you have a good reason for not claiming earlier. You must ask us to backdate your claim in writing and give us the reason why you were unable to claim earlier.