Post-16 Transport Policy Statement 2025 – 2026

For information on how to submit comments, compliments, and complaints about Knowsley Council, see here.

Our complaints process looks like this:

• Stage 1 - Deal with complaint within two weeks 
• Stage 2 - Carry out a full and fair investigation within a month if not resolved at Stage 1 

If a customer is still unhappy with how the Council has dealt with their complaint, they have a right to progress the matter to the Local Government & Social Care Ombudsman (“LGSCO”), an Independent Body that investigates cases of maladministration causing injustice to the complainant. They can be contacted at: 

PO Box 4771 
Coventry 
CV4 0EH 

Tel: 0300 061 0614 

You can text 'CALLBACK' to 0762 481 1595 

To make an electronic complaint, you can use the online form found here.