Make a Freedom of Information request

Alert!

In order to allow council staff to continue to provide essential council services and support to vulnerable residents during the current Coronavirus pandemic, we will aim to respond to information requests in a timely manner.

We hope you do appreciate that our services and resources are being redirected at this challenging time.

A freedom of information request is when an individual asks for a piece of information from a public body such as the council. The information will be shared unless there is a legal reason not to, or gathering the information will be very time consuming.

What we already publish

We already publish accounts, budgets, finances, expenses information and plans and policies. Any other information can be requested under the Freedom of Information Act 2000.   You can download a full list of what we already make available.

Publication scheme (PDF)

Making a Freedom of Information request

You can now search our database of commonly asked FOI requests, and submit an FOI request online

A valid request for information must meet the following criteria: -

  • The request must be in writing. This can be in letter form or by electronic means such as email
  • Include your name and an address for correspondence. This can be a house address or email address

Describe the information that you are requesting as clearly as possible. Where your request is not clear, the council may ask for clarification.

Send your request in writing to:

Customer Liaison Team,
Knowsley Council,
Archway Road,
Huyton
L36 9YU

Or email foi@knowsley.gov.uk.

What happens next

We will reply to you within 20 working days and tell you who is dealing with your request. We will  tell you if any fees apply to provide the information (PDF).

In certain cases, we will not be able to give you the information you request. If this happens, we will tell you why.

If you want to make a complaint about how we handled your request, you should first go through the council’s complaints procedure. If you are not satisfied with the council’s response, you can contact the Information Commissioner’s Office in writing at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by emailing casework@ico.org.uk or by calling 0303 123 1113 or 01625 545745.