Welcome to Knowsley

Whether you are new to the area or have lived here a while, we thought it would be helpful to share some useful information about council services as you settle in your home.

Contact the council

Our trained staff are happy to help you with any questions you may have. You can contact the team on 0151 489 6000 (Monday to Friday 9am until 5pm with the exception of Wednesday which is 9am until 4pm). You can chat to an online advisor during these hours, request a face-to-face appointment at Kirkby, Huyton, Halewood or Prescot Libraries by calling 0151 489 6000; contact the council online for many services, contact services directly or write to us. Find out more about the ways to contact us.

Register for Council Tax/set up a direct debit 

To register for Council Tax, inform the council that you have moved address or to find out more information, visit our Council Tax section
Paying Council Tax by direct debit is the easiest and most convenient method to pay. You can set up a direct debit online.


You can use our website to find out when your general waste, recycling and garden waste bins are collected. If you have moved into a home on a new development, your collection details may not yet be available on the website. Please contact customer service using Online Chat or call 0151 443 2400 for your collection dates.


If you are moving into a brand new property (purchased from a developer), the council will provide you with two free bins (your recycling bin and your green waste bin). There is a charge for your general waste bin (maroon bin). Get more information or place an order now.

The best way to tell us that your bin collection has been missed is to simply report it and provide your details. You can also report other issues including reporting abandoned vehicles, fly tipping and dog fouling.

If you have heavy or bulky items to dispose of, you can book a bulky waste collection for large household items.

The Knowsley Offer

The Knowsley Offer is an online resource outlining the support, services, information, advice, facilities and much more that is available to Knowsley residents and businesses right now.

The Knowsley Offer has advice and information around ten key themes - Your Money, The Place, Housing, Children and Young People, Support for Adults, Health, Community Safety, Business, Jobs and Training, Get Involved.

Find out more at www.knowsleybettertogether.co.uk/theoffer

If you need help to get online, call into any of the Borough’s five libraries (in Halewood, Huyton, Kirkby, Prescot, and Stockbridge Village) and speak to a “Digital Buddy”.  You can check the opening times for the Borough’s libraries by calling 0151 443 3734.

There are also a range of drop-in digital sessions taking place across the Borough through the Family and Community Education (FACE) service – call Michelle Daly on (0151)-443 5389 to find out when and where they are taking place.

My Neighbourhood

If you are new to the area, the My Neighbourhood section on the website gives you all the essential information you need about where you live. Simply enter your postcode to find your local GP surgery, dentist or hospital, through to where your local leisure centre or school is. 

Electoral register

You can update your name and address on the Electoral Register by registering to vote.

School places

Find your local schools, or apply for a school place online.

Your local library services

Each of our libraries have computers available and staff who can help you. You can book an appointment in advance or simply call in to use a PC if there is one available. Click on one of the links below for address and contact information of your local library.

If you need to speak to a council officer with an enquiry and are unable to do this online or over the phone, you can make an appointment to see someone face to face in your local library. Simply call 0151 489 6000 to book an appointment.

Getting around in Knowsley

Whether you prefer to walk, cycle, use public transport or drive - Knowsley has plenty of travel opportunities available to you. Visit the Getting Around in Knowsley area of our website to get all the information you need and find out which websites we recommend to plan your journey and travel in and around Knowsley and the Liverpool City Region.

Free parking in council-owned car parks

There are a range of car parks in and around our town centres across the Borough. All Council-owned car parks provide free long and short-stay car parking for shoppers and visitors. Please note that the short-stay parking restrictions will be enforced. Further information about where to park can be found here.

Keep up-to-date

To keep up-to-date with all of the latest council news, including events in your area. Visit knowsleynews.co.uk

You can also follow Knowsley Council on social media.

Live Well in Knowsley

Live Well is a directory of care and support services, activities and information covering Knowsley and Liverpool. Visit the Live Well website.

Accessibility access information 

You can find many access guides for venues and locations in Knowsley on AccesAble

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