Report a missed bin collection

Find out more about what to do if your bin is missed.

If your bin is missed, you need to report it after 3pm on your collection day, within 48 hours of your collection window. Anything after 48 hours can not be reported. 

We cannot collect your bin if

  • it is too heavy
  • it contains the wrong items
  • it is too full
  • the lid is open
  • it is not put out by 7am on your collection day 

What to do if your bin is too heavy or contains the wrong items

Please remove any heavy or incorrect items from your bin to ensure that it is collected. Remember, you can also take the waste yourself to your nearest Household Waste Recycling Centre in Knowsley.

What you will need when reporting a missed bin collection

  • Provide your full address and postcode
  • Type of bin missed
  • Date of the missed collection

Report a missed bin collection


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