Mental health and wellbeing support


If you are in mental health crisis and no longer feel able to cope or be in control of your situation and need urgent help, you can call the NHS Mental Health crisis line. NHS staff will then support you to get the help you need. Available for people of all ages, including children and young people, available 24/7.

Call freephone 0800 051 1508.


We know that sometimes life can be tough – money worries, relationship problems, stresses with school life – but you’re not on your own and there’s lots of help and support available to you.  Whether it’s to a friend, family member, a teacher, your GP or one of the many support agencies, it’s good to talk.


​Whatever it is that is bothering you, it’s good to share and is a sign of you taking control of the situation.
If you need help or if you are worried about someone else, you can speak to your GP or seek immediate help from the below helplines and services.

  • Shout offers confidential 24/7 text messaging support for times when you need immediate support. The service is staffed by trained volunteers who will work with you to take your next steps towards feeling better. They can help with issues such as stress, anxiety and depression and are able to talk via text at any time of day or night. Simply text the word “REACH” to 85258 for immediate support. Visit the website
  • Samaritans - A safe place to talk 24 hours a day about whatever is troubling you. Call 116 123 or visit the Samaritans website.
  • Qwell - free, safe and anonymous online chat-based counselling support accessible 24/7.  Booked and drop-in chat sessions from midday to 10 pm weekdays and 6 pm to 10 pm on weekends with professional counsellors. You can also access self-help resources and peer to peer support forums and lots of helpful content on a variety of mental health and wellbeing topics. Available for anyone in Knowsley aged 19+. Sign up now at
  • NHS Knowsley Talking Therapies Talking Therapies offer free NHS therapy for people registered with a Knowsley GP with common mental health problems such as anxiety, stress or depression, to help you change the way you feel by changing the way you think.
    The service is for adults aged 16 and over with common mental health problems like mild to moderate depression, anxiety, and stress. We can help with other problems such as panic attacks, phobias, and post-traumatic stress disorder. You can find out more and refer yourself by visiting the Talking Therapies website or call 0151 351 8890
  • Kooth provides online support and counselling, information, advice and support for young people in secondary schools. Find out more on Kooth’s website.
  • Young Minds offers lots of practical tips and advice and real-life stories from other young people who have struggled with their mental health and how they got through it. Parents and carers who are concerned about their child’s mental health up to the age of 25 can get advice from our confidential helpline – call free on 0808 802 5544.  Lines are open Lines are open 9.30am to 4.00pm, Monday to Friday.  You can also access webchat and email advice via the website visit
  • Knowsley Child and Adolescent Mental Health Services (CAMHS) works with young people up to the age of 18 who have emotional, behavioural or mental health difficulties which are causing difficulties in their school, family or social life.   Speak to your GP, health visitor, social worker or school health advisor who will be able to refer you into this specialist service.
  • AMPARO - support for anyone affected by suicide.  Find out more by calling 0330 088 9255 or visit the website.
  • SOBS (Survivors of Bereavement by Suicide) – exists to meet the needs and break the isolation experienced by those bereaved by suicide.  Find out more visit the website.
  • Papyrus - For Children and Young people under the age of 35 who are experiencing thoughts of suicide, or anyone concerned about a young person. Find out more by calling 0800 068 41 41 or visit the Papyrus website 
  • DiAmond - This service is available for children and young people who have been affected by domestic abuse and require support for their mental and emotional wellbeing.  The service is delivered by Listening Ear and more information can be found at Emotional Support for Domestic Abuse - Listening Ear Merseyside (  You can also contact Listening Ear by telephoning 0151 488 6648 or emailing [email protected]
  • Butterflies - This service is for children and young people who require mental and emotional support following bereavement, loss or separation.  The service is delivered by Listening Ear and more information can be found at Affected by Bereavement & Loss - Listening Ear Merseyside (  You can also contact Listening Ear by telephoning 0151 488 6648 or emailing [email protected]
  • Addvanced Solutions - Addvanced Solutions provide support for children, young people and their families living with neurodevelopmental conditions and may need support with their mental and emotional wellbeing.  For more information contact the team via telephone 0151 486 1788  or email [email protected]

Other useful resources:

Every Mind Matters  Every Mind Matters - NHS (
Expert advice and practical tips from the NHS to help you look after your mental health and wellbeing.
Stay Alive app, is a pocket-sized suicide prevention resource which provides accessible support including a safety plan and LifeBox where people can upload images or videos that remind them of their reasons to stay alive. The app is designed to help both those who are having suicidal thoughts and those who are concerned about someone else and is available for free on both iOS and Android devices

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