How do I appeal a travel support decision?
A parent, carer or student who wishes to appeal against a decision not to provide travel support may do so via the Council’s agreed appeals procedures.
In line with statutory guidance, the appeal process has three elements:
- Stage One is a review of your case by the nominated officer. The parent/carer/individual will receive a written notification of the outcome including details of how to escalate to Stage 2.
- Stage Two is a review of your case by the Travel Support Appeal Panel. The Appeal Panel is an independent panel comprised of Senior officers.
- Local Government Ombudsman (LGO). If the parent/carer is not satisfied with the outcome of the initial Stage 1 Review or any subsequent Stage 2 Appeal they may lodge a complaint to the Local Government Ombudsman. This can only be for them to consider whether there was any maladministration on account of the Local Authority.
Complaints
If you are accessing travel support for Adult Social Care Services and wish to challenge any decisions made, please refer to the Council’s Adult Social Services complaints procedure. Information regarding the complaints procedure can be found on Knowsley Council’s Adult Social Care Services website.
There are a number of ways to make a complaint to the LGO:
Telephone:
Call 0300 061 0614 for help making a complaint
Text ‘call back’ to 0762 481 1595
Use a textphone via the Next Generation Text Service (formerly know at Text Relay and Type Talk)
Online:
Log onto www.lgo.org.uk/make-a-complaint