High call volume
We're currently experiencing a high volume of calls due to council tax recovery notices being posted out. This may result in longer wait times than usual. We apologise for any inconvenience and appreciate your patience.
Find out what Council Tax is, how much it is and how the money is used.
In exceptional circumstances, we can provide a short-term discretionary council tax reduction to alleviate hardship. This is called a Section 13A reduction because it is provided under Section 13A of the Local Government Finance Act.
Section 13A reductions are for short-term periods only. The amount and period of any reduction awarded are entirely discretionary.
The financial burden of awarding a Section 13A discount must be met through an increase in the general level of council tax for other payers; therefore, Section 13A discounts will only be granted in exceptional circumstances.
Before applying, you must be able to demonstrate you have taken all reasonable steps to resolve the problems that are causing you to apply for the reduction.
Please see our policy below for full details.
To apply, please get in touch with our Contact Centre, which can assess your situation and send you the application form if appropriate.