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Knowsley Metropolitan Borough Council
We work hard to ensure that we only gather information that we need to process your enquiry and deliver the services that you are entitled to in the best way possible.
Sometimes, in order to process your enquiry we need to share the information that you give us; either with other departments within the Council or with other external 'partner' organisations (for example Local Town & Parish Councils, Livv Housing Group). Some examples of how and why we share your data are:
Below is a list of the most common teams or departments that we share information with; this is not an exclusive list.
Shared With | What and why |
---|---|
Enforcement | We may need to pass on your contact details to our Enforcement service so they can make contact with you for more information on issues concerning dogs, e.g. dogs fouling, fly tip investigations that you may have reported |
Streetscene | Information that we collect from you, may be shared with Streetscene |
Open Spaces | Information that we collect from you (or that is gathered from you online) may be shared with Open Spaces for example on joint areas of responsibility. |
Livv Housing | Details that we take from you that may impact on other residents or require housing to take action if they need to make contact with you which may include names, addresses and any details such as vulnerabilities which may impact the actions available to the council to manage the case. |
Waste & Recycling | Information that we collect when you report Waste & Recycling related issues to us (e.g. refuse, missed bins etc.) can be accessed by their staff, and may be used by Waste & Recycling Managers to get in touch with you in order to resolve a complaint. |
Community Safety | Information that you provide in relation to Anti-Social Behaviour problems in your area may require the team to contact you for more information and to provide you with assistance. |
Private Landlords | To share relevant information between Local Authorities, Police, Home Office and Courts with a view to improving safeguarding and knowledge of criminal matters which each authority regulates in relation to private landlords |
In order for us to be able to respond to your enquiry or to process an application for a service we will require the information requested. If the information is not provided we may not be able to progress the enquiry correctly.
We will keep your information for as long as it is required by us or other regulatory bodies in order to comply with legal and regulatory requirements or for other operational reasons. In most cases this will be a minimum of six years.
All information you provide to us is stored on our secure servers. We take every precaution to ensure data is safe and secure however we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
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The General Data Protection Regulation provides a number of rights regarding how your personal data is processed:
You have the right under the Data Protection Act 1998 (General Data Protection Regulation) to request a copy of your information and to know what it is used for and how it has been shared. This is called the right of subject access.
To request a copy of your data or ask questions about how it is used, please contact: -
Data Protection Officer
Knowsley Council
Nutgrove Villa
Westmorland Road
L36 6GA
Or email: data.protection.officer@knowsley.gov.uk
You can complain directly to the Council’s Data Protection Team by writing to:-
Data Protection Officer
Knowsley Council
Nutgrove Villa
Westmorland Road
L36 6GA
Or email: data.protection.officer@knowsley.gov.uk
You also have the right to complain to the Information Commissioner’s Office using the following details: -
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
CheshireSK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Website: www.ico.org.uk