Supporting families programme privacy notice

This privacy notice explains what information we collect about you, how we store it, how we share it, and how we keep it safe and confidential. We want you to be confident that your information is kept safe and secure and for you to understand how and why we use it.

Who will own my data once I submit it? 

Knowsley Council

Why do you need my information?

We need your information to deliver the Government’s Supporting Families Programme. Supporting Families (previously Troubled Families Programme) focuses on providing help to vulnerable families with multiple needs to prevent problems from escalating and improve outcomes for the whole family. 

We share your information to understand and meet the needs of families and understand the difference we are making.   This includes providing headline data to the Department for Education (DfE) to demonstrate progress for families and individuals as part of the Payment by Results process. No personal information is passed to DfE. This information will also be used to support the research, development, planning and service improvement of early help and prevention both locally and nationally. This will enable local authorities and central government to resource and commission support more effectively and target specialist support for those eligible.

What allows you to use my information?

The Council will be relying upon the following legislation to provide the legal gateways for the sharing of information to deliver the Supporting Families Programme:

• Data Protection Act 2018
• UK General Data Protection Regulation
• The Children’s Act 2004
• The Children’s and Families Act 2014
• The Children (Leaving Care) Act 2000
• Protection of Children Act 1998
• The Crime and Disorder Act 1998
• Criminal Justice Act 2002
• The Education Act 2002
• Education(Information about Individual Pupils) (England) Regulation 2013
• Education and Skills Act 2008
• Health and Social Care Act 2012
• The Eight Caldicott Principles (Dec 2020)
• Housing Act 1996
• Homelessness Act 2002
• Human Rights Act 2000
• Immigration and Asylum Act 1999
• The Localism Act 2011
• Local Government Act 2000
• Mental Health Act 2007
• The NHS Act 2006
• NHS and Community Care Act 1990
• Offender Management Act 2007
• Police and Criminal Evidence Act 1984
• School Discipline (Pupil Exclusions and Reviews) (England) Regulations 2012
• Sexual Offences Act 2003
• Special Educational Needs and Disability Regulations Act 2014
• Social Security (information sharing for welfare services) Regulations 2012
• SupportingFamilies Programme
• Welfare Reform Act 2012

Processing personal data – the lawful basis for processing personal data under Article 6 UK GDPR is Public Task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

Processing special category data – the additional condition for processing special category data under Article 9(2) UK GDPR will be due to substantial public interest or for health and social care purposes:

(g) processing is necessary for reasons of substantial public interest, on the basis of UK law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject;

(h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3;

Processing criminal offence data – the lawful basis for processing criminal offence data as required by Article 10 UK GDPR is under Paragraph 6 of Schedule 1 Part 2 of the DPA 2018 referring to reasons of substantial public interest: Statutory and government purposes in line with sharing anonymised data with DfE to participate in the Supporting Families Programme in order to improve services to families with complex needs.

Consent is not appropriate to this processing. 

Legislative provisions (Social Security (information sharing for welfare services) Regulations 2012) give the Department for Works and Pensions (DWP) the legal authority to share certain information with the 150 upper-tier LAs in England delivering the Supporting Families Programme. This arrangement, under the terms of a separate sharing agreement, allows the DWP to share benefits data with Local Authorities on the Supporting Families programme.

Who will my information be shared with?

Relevant information may be shared with the following organisations:

Other local authorities:

• Halton MBC 
• Liverpool City Council 
• St Helens MBC
• Sefton MBC
• Wirral MBC

Knowsley Council Services:

• 14-19 service 
• Crime and Communities
• Early Years
• Education, including school attendance service
• Housing Solutions
• Inclusion service 
• Family First 
• Knowsley Works
• Multi-systemic therapy service 
• Public Health
• Safer Communities
• Social Care – Children’s and Adults 
• Youth offending service

Housing:

• Livv Housing Group 
• Riverside Housing
• ForHousing

Crime prevention/ law enforcement agencies:

• Merseyside Police 
• National Probation Service

Health:

• MerseyCare NHS Trust
• Wirral Community Health and Care NHS Foundation Trust
• Change Grow Live (CGL)

Community and voluntary organisations:

• Merseyside Youth Association
• The First Step

As Knowsley Council is the lead agency it is necessary for the Council to provide details of the cohort of families to the partner agencies to facilitate the collation and return of the datasets required.

Knowsley Council will share name, address and date of birth of all individuals in the cohort of families.

Do I have to provide this information and what will happen if I don’t? 

Many of the functions and services the Council provides are because we have an obligation or a power in law to provide them. This legal duty/power is also the reason we will collect personal data, as we need it to perform our legal duties. 

Knowsley Council will process data provided by agencies with the sole purpose of processing its Supporting Families claim and will anonymise the data it provides to DfE. Knowsley Council will not process the data further unless there is a legal obligation or it is lawful to do so.

How long will you keep this data for and why? 

Data will be kept in identifiable form for no longer than necessary as required for the purposes described. Following that, it will be securely deleted or anonymised if it is still required for ongoing statistical and trend analysis purposes.

The personal data shared by the Council with Partner Agencies will be securely disposed of in line with their own local policies and standards. The Council will only keep the information it has received for this purpose until the return has been made to DfE. 

How will my information be stored? 

Information will be provided securely to partner agencies and must be stored on secure, access-limited network drives. 

Transfer of data will be completed using the TLS protected domain. If this is not available emails sent to that address will be sent by Egress Prevent and Protect secure email.

Will this information be used to take automated decisions about me?

No

Will my data be transferred abroad and why?

No

What rights do I have when it comes to my data?

Under the Data Protection Act (DPA) 2018/ UK General Data Protection Regulation (UK GDPR), you have the following rights with regards to your personal data: -

• The right to subject access – you have the right to see a copy of the personal data that the council holds about you and find out what it is used for
• The right to rectification – you have the right to ask the council to correct or remove any inaccurate data that we hold about you.
• The right to erasure (right to be forgotten) you have the right to ask the council to remove data that we hold about you
• The right to restriction – you have the right to ask for your information to be restricted (locked down) on council systems
• The right to data portability – you have the right to ask for your data to be transferred back to you or to a new provider at your request
• The right to object – you have the right to ask the council to stop using your personal data or to stop sending you marketing information, or complain about how your data is used
• The right to prevent automated decision making – you have the right to ask the council to stop using your data to make automated decisions about you or to stop profiling your behaviour (where applicable)

To find out more about your rights under the DPA 2018/UK GDPR, please visit the Information Commissioner’s website.

To request a copy of your data or ask questions about how it is used, please download a copy of our form and send it to: -
 
Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 6GA

Or email: Inforights@knowsley.gov.uk

Who can I complain to if I am unhappy about how my data is used? 

You can complain directly to the Council’s Data Protection Team by writing to:

Data Protection Officer
Knowsley Council
Nutgrove Villa
Westmorland Road
L36 6GA

Or email: data.protection.officer@knowsley.gov.uk 

You also have the right to complain to the Information Commissioner’s Office using the following details: -

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone: 08456 30 60 60 or 01625 54 57 45 

Website: www.ico.org.uk