C Track telematics privacy notice

Find out about the C Track telematics privacy notice here.

Who will own my data once I submit It?

Knowsley Borough Council

Why do you need my information?

The council intends to monitor its fleet using C Track in order to:-

  • Analyse fleet vehicle movements so as to maximise utilisation, improve productivity and identify opportunities to enhance efficiency so that we remain the service provider of choice in Knowsley;
  • Provide suitable evidence that we take our duty of care responsibilities seriously ensuring our vehicle and plant assets comply with all statutory and regulatory requirements including but not limited to; adherence to Road Traffic Legislation, the Highway Code, The Road Vehicles (Construction and Use) Regulations 1986 and Operators (‘O’) licence;
  • Support the defence of any road traffic offences we may wish to challenge;
  • Provide supporting evidence for any road traffic accidents/incidents;
  • Provide valuable information to Merseyside Police with regard to stolen vehicles;
  • Support the Council’s Environmental Policy commitment with respect to reducing the environmental impact of our own fleet vehicles by improving the MPG delivered by the fleet, reducing carbon emissions and fuel costs; and
  • Provide evidence to enable us to respond to customer enquiries and complaints with absolute confidence.
  • Improve the security and health and safety of our operational workforce, supporting any lone workers and their vehicles;
  • Provide appropriate evidence of actual service delivery in order to secure the continued confidence of staff, Knowsley residents and the general public;

The use of telematics technology is now well established across both the private and public sectors. The information these systems can provide has also proven to be essential in protecting the council and its staff against false accusations and insurance claims. 

What allows you to use my information?

The council is using this information as a necessary part of the employee’s contract of employment. This is of benefit to the Council itself from a safety and economy perspective. It is also in the interest of the public to ensure that the Council are maximising its resources by correctly deploying them. We are also benefitting the drivers involved by ensuring their safety on their routes and enabling them to improve their performance.

Who will my information be shared with? 

Following the initial six month implementation phase, service managers will also be provided with weekly information/data in relation to good practice from their drivers/fleet operators. Issues of potential concern (which if left unattended may become a higher risk to the service and/or the Council) will also be provided.

Service management teams will review areas of concern, having due regard to the ‘Transport Safety and Traffic Management – Core and Grey Fleet: Code of Practice’, so as to ensure that matters are dealt with in a fair, consistent and appropriate manner and may include investigation in accordance with the councils disciplinary process. Service management teams will not however conduct ad hoc 'fishing expeditions' or monitor  individual drivers without just reasons and after prior knowledge and agreement of the driver concerned.

Do I have to provide this information and what will happen if I don’t?

The use of this system is mandatory for all drivers employed by the Council as part of their terms of employment.

How long will you keep this data for and why?

Data will be held for 90 days on the locally accessible database and for the term of the contract plus one year on the C track server.

How will my information be stored?

Information will be held securely on the Ctrack database with restricted, password protected, access.

Will this information be used to take automated decisions about me?


Will my data be transferred abroad?  


What rights do I have when it comes to my data?

You have the right under the General Data Protection Regulation to request a copy of your information and to know what it is used for and how it has been shared. This is called the right of subject access.

To request a copy of your data or ask questions about how it is used, please visit our data protection section or contact:

Data Protection Officer

Knowsley Council

Westmorland Road


L36 9GL

Or email: data.protection.officer@knowsley.gov.uk

Who can I complain to if I am unhappy about how my data is used?

You can complain directly to the Council’s Data Protection Team by writing to: -

Data Protection Officer

Knowsley Council

Westmorland Road


L36 9GL

Or email: data.protection.officer@knowsley.gov.uk

You also have the right to complain to the Information Commissioner’s Office using the following details: -

The Information Commissioner's Office

Wycliffe House

Water Lane




Telephone: 08456 30 60 60 or 01625 54 57 45

Website: www.ico.org.uk

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