Get online

Getting online can be overwhelming, find out more about resources available in Knowsley to help you get the most of our online services at home or from one of our libraries.

You can access free Wi-Fi, computers, and a gateway to all council services at your local Knowsley library! Joining is easy and unlocks a world of convenience and connection. 

Join your local library today

You can still access our services by phone or by using a computer at a Knowsley library to report issues, order items, or get information.

How to reach us online

Online chat

Knowsley Council uses online chat, which means one of our experienced Customer Services advisors can help customers complete their enquiry online. This is becoming more and more popular with our residents.

My Account 

You can access all the services you need through My Account

Such as:

  • MOT Taxi Portal
  • Knowsley Libraries 
  • Parent Portal
  • Landlord Portal
  • Planning Application Portal

How being online benefits you

  • Staying connected to family and friends
  • Saving money
  • Learning new skills
  • Registering and using online services, including NHS services
  • Getting quicker responses back

We understand that navigating the online world can be daunting. This page is designed to ease your concerns and connect you with the resources and guidance you need to get started.

Where to find help

Knowsley Libraries have PC’s available for you to use and people who can help you to get online. 

With the online world rapidly expanding, having the right skills to navigate it confidently is vital. The Library Service is here to bridge the digital divide, empowering everyone, from beginners to seasoned users, with the knowledge and support they need to thrive in the digital age.


Digital Help – Your Library Knowsley

If you would like a free digital 1-2-1 support session, please click on the link below and fill out the form.

Digital Support Form

Your local library

Halewood Library

Huyton Library

Kirkby Library

Prescot Library

Stockbridge Village Library

If you need to telephone one of our libraries, dial 0151 443 3734 and choose which branch to be directed to.

Learning or improving your online skills

There are plenty of organisations and places to learn online skills or improve online skills:

How you can stay safe online

It is just as important to keep your information safe online as you would in normal everyday life. Here are some resources to find out more:

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