Contacting the council online

Knowsley Council uses different methods of online contact, such as live chat, online forms and email.

Online Chat

Online chat is quick and easy to use and is becoming more popular with our residents. The service is available whenever you see this sign.

This is a screenshot of the chat with us button from the Knowsley Council website.

At the start of your enquiry, we use a virtual chatbot called VIK, which guides you to pages on our website that may resolve your enquiry.

If VIK cannot resolve your enquiry, you have the option to chat with a member of our customer service team.

Online Forms

Many services offer an online form to report, book, or apply for services. These forms can be found throughout our website, at the top of our homepage on a desktop, or in the menu area on a mobile device.

Sending your enquiry this way directs you to the correct service and saves you time.


Depending on the enquiry type, you may be offered the option to email the service directly.

Emails that are available will be included on the webpage.

Chat with us