Help to get online

Who To Contact

Online Services
Yorkon Building,

Chat to an advisor (business hours only)

Why are more of our services moving online?

It is true that more of Knowsley Council's services are moving online - and this is a good thing!

You can still access some of our services by phone or through visiting a Knowsley Council One Stop Shop.

As we develop our services, they may change to access through online only - this is good for our customers as you will get a quicker response from us.

How can you reach us online?


Online chat

Knowsley Council uses online chat, which means one of our experienced Customer Services advisors can help customers complete their enquiry online. This is becoming more and more popular with our residents.

Online services

We have developed a dedicated Knowsley Council Online Services portal that can do many things including:

  • Applying for a school place
  • Applying for a Blue Badge
  • Paying your Council Tax
  • Applying for benefits
  • Making a planning application
  • Asking for a new bin or for your bin to be repaired
  • Booking a bulky waste collection
  • Booking a Registrar Office appointment (for things like births and weddings)
  • Booking a pest control appointment
  • Reporting many issues including dog waste, fly-tipping, litter, noise problems, road problems and traffic light problems

We are proud of our online chat and online services, it helps free up the Customer Services advisors to help you deal with problems that are more complex or help you every step of the way if you or someone you know is vulnerable.

Why does this benefit you a Knowsley resident and Knowsley Council itself?

The benefits of being online and doing more things online are:

  • Staying connected to family and friends
  • Saving money
  • Learning new skills
  • Registering and using online services, including NHS services
  • Getting quicker responses back

We know that being online and doing things online isn't for everyone - that's why this page has been set up so you can get advice and information about going online, and finding out who to speak to who can help.

Where can you find help?

Because of the current restrictions due to the COVID-19 virus, the council's One Stop Shops are currently closed.

Each of our libraries - Halewood LibraryHuyton LibraryKirkby LibraryPrescot Library and Stockbridge Village Library -  have PC’s available and people who can help you improve your online skills. You just need to book an appointment in advance. Simply call the library direct to book an appointment – call Huyton Library on 0151 443 3734, Kirkby Library on 0151 443 4289, Halewood Library on 0151 443 2086 or Prescot Library on 0151 443 5101.
You can also call 0151 489 6000 to speak to one of our Customer Service Digital Champions -  who can talk you through how to access council services, create an e-mail address and set up your online services account.

How can you find out more about learning or improving your online skills?

There are plenty of organisations and places to learn online skills or improve online skills:

How can you stay safe online?

It is just as important to keep your information safe online as you would in normal everyday life.

Knowsley Council has created some helpful advice.

We also recommend the useful Age UK guide to Staying Safe Online.

There is also a helpful website called Get Safe Online.

What do certain words mean when describing actions online?

We know it is annoying and confusing when companies or people describe actions online and use words that seem to make no sense at all!

We recommend reading the Get Safe Online Jargon Buster.

Where can you access the internet in Knowsley?

Because of  the current restrictions due to the COVID-19 virus, the council's One Stop Shops are currently closed.


All of our One Stop Shops have free Wi-Fi for you to use, as well as computers so you can access online services.

All libraries in Knowsley have free Wi-Fi and have computers that you can use if you are a member. Why not join a Knowsley library?

Remember - when you register for a Knowsley Council Online Services account you only need to register once. Your information will then automatically appear each time you log in to your account. You can access your account 24 hours a day, 7 days a week.

Every service all in one place, with one password - easy!

Register and sign into Knowsley Council Online Services