Get in Touch - Contact Customer Services

You can contact Knowsley Council either through our Online Services, Online Live Chat, telephone, visiting one of our One Stop Shops or writing.

Online Services and Online Chat

Don't forget - you can contact Knowsley Council either through using our online services or online chat with our Customer Services Advisors. Our online Customer Services team are happy to help, whatever the query. Contact us and get in touch today.

Many services are available through our website, which you can access at a time and place to suit you - with no queues and free of charge.

Online services available 24/7

Our online services are available 24 hours a day, 7 days a week, are easy to use, fast and free!

Digital Champions - helping you get online

If you need any help to get online, please speak to a Digital Champion in any of the council’s One Stop Shops.

Use our online services to:

  • Make a payment
  • Report an issue to the council - such as abandoned vehicles, dog waste, fly tipping, litter, missed bins, noise pollution, road problems, stray dogs, street lights, traffic signal issues, traffic signs, bollards or beacons
  • Book council services - such as Registar Office bookings, taxi MOT tests or pest control appointments
  • Apply for council services - such as apply for a school, apply for emergency support with fuel, furniture or white goods, request a review of fuel or furniture (or to appeal a decision), apply for a Blue Badge, renew a Blue Badge, apply for council tax reduction, set up a Direct Debit, apply for housing benefit, apply for a licence, apply for a parking permit, apply for planning permission, request a replacement bin or request a bin repair
  • Find out more information about our services available to residents - such as paying your council tax, council tax charges, bin collections, recycling, schools admissions and applying for a school place, building and planning or benefits and grants
  • Find out more information about your local area in Knowsley

Useful Phone Numbers

24 hour emergency contacts

Service Contact number
Emergencies between 5pm and 9am on a weekday or on a weekend 0151 489 6000
Highways (includes footways and street lighting) 0151 443 3100
Knowsley Housing Trust repairs 0800 561 0007
Homelessness 0800 694 0280
Social services 0151 443 2600

Key service numbers

Service Contact number
Council Tax 24-hour payment line 0151 443 4476
Housing benefits 0151 443 4042
Environmental services (includes bin collections, street cleaning, pest control, bulky item collections, clinical waste collections) 0151 443 2400
Planning enquiries 0151 443 2381
Building control, highways and dangerous buildings 0151 443 2380
Environmental health, consumer protection and licensing 0151 443 2300
Registrars 0151 443 2900
Elections 0151 443 2222
Education 0151 443 3232
General enquiries 0151 489 6000
Home to School Transport 0151 443 2500
Leisure 0151 443 2200
Customer Services 0151 443 4031
Car parking, street lighting and traffic management enquiries 0151 443 3100
Parking Permit enquiries (APCOA) 0345 319 0430
Knowsley emergency support scheme 0800 408 2014 or 0151 443 3200
Housing advice and homelessness 0800 694 0280
Making payments to the Sundry Debtor Team 0151 443 4455
Receiving payments from the council 0151 443 4371
Financial Inclusion helpline 0151 443 3300
Press and media enquiries 0151 443 3536

One Stop Shop Advisors – changes to availability

If you’d like to speak with one of the council’s One Stop Shop Advisors, from Monday 1 April 2019 they will be available as follows:

One Stop Shop Opening times Please arrive by
Huyton One Stop Shop Monday to Friday 10am to 2pm 1.30pm
Kirkby One Stop Shop Monday to Friday 10am to 2pm 1.30pm
Prescot One Stop Shop Monday, Wednesday and Friday 10am to 2pm 1.30pm
Halewood One Stop Shop Tuesday and Thursday 10am to 2pm 1.30pm

Please be aware that from Monday 1 April 2019, our opening hours in Huyton and Kirkby One Stop Shops have changed. Huyton and Kirkby's advisors will only be available from 10am until 2pm Monday to Friday.

To ensure your enquiry can be adequately dealt with, please arrive no later than 1.30pm. You can still access the PCs and self-serve payment machines between 9am and 5pm each day, it’s just enquiries with One Stop Shop staff that are affected.
The opening hours for Halewood and Prescot remain unchanged.

All of the One Stop Shop offices will still be open from 9am to 5pm Monday to Friday in order for you to:

  • Access online services with free PC access and support from a Digital Champion
  • Use the self-service stations to submit evidence to support applications
  • Make payments using the self-service payment machines

In addition, the council’s Contact Centre will be open from 9am to 5pm Monday, Tuesday, Thursday and Friday, and 9am to 4pm on Wednesday.

Write to Us and Customer Care Policy

Knowsley Council is committed to delivering a good level of service to all of its customers and this policy sets out the standards of customer service that you can expect the Council to deliver.

Download a copy of the Customer Care Policy

Alternatively you can write to us at:

Knowsley Metropolitan Borough Council
Municipal Buildings
L36 9UX