Getting in touch
The best way to contact the council is by using the online services available.
Access to these services is available online 24/7, there are no queues, and it’s free.
If you need access to a computer or Wi-Fi, you can visit your local library and use our scan stations to provide evidence for council tax, benefits and blue badges.
If you can’t find what you’re looking for online and wish to speak to someone on the phone, you can find the council’s key service contacts below. Lines are open Monday, Tuesday, Thursday and Friday from 9am to 5pm, and Wednesdays from 9am to 4pm. We are not open on bank holidays.
For customers who require a face-to-face enquiry, an appointment can be made, and you will be seen in a local library. Please use our online chat service or call 0151 489 6000 and ask our advisors for more information.
To make a payment, call our 24-hour payment line (Accepting payments for Council Tax, Business Rates, Sundry Debts, Overpaid Housing Benefits & Fixed Penalty Notices) at 0151 443 4476.
Alternatively, make an online payment.
Are you worried about the cost of living? Call 0151 443 3300 to speak to an advisor for support
Service contact numbers
| Service | Contact number |
|---|---|
| Building control and dangerous buildings | 0151 443 2380 |
| Car parking, street lighting, traffic management and highway enquiries | 0151 443 3100 |
| Council Tax and 24-hour payment line | 0151 443 4476 |
| Education | 0151 443 3232 |
| Elections | 0151 443 2222 |
| Environmental Health (includes fly-tipping, Environmental permits, and food safety) | 0151 443 4712 |
| Environmental services (includes pest control, bin collections, street cleaning, Bulky item collections, clinical waste collections) | 0151 443 2400 |
| Furnished tenancies | 0151 443 2225 |
| Cost of living support helpline | 0151 443 3300 |
| Home-to-School Transport | 0151 443 2500 |
| Housing advice and homelessness | 0151 443 2333 |
| Housing benefits | 0151 443 4042 |
| Knowsley emergency support scheme | 0151 443 3200 |
| Leisure | 0151 443 2200 |
| Licensing | 0151 443 2300 |
| Dog wardens | 0151 443 4712 |
| Payments from the council | 0151 443 4371 |
| Payments to the Sundry Debtor Team | 0151 443 4455 |
| Parking permit enquiries (APCOA) | 0345 319 0430 |
| Planning enquiries | 0151 443 2381 |
| Press and media enquiries | 07771 542415 |
| Property Pool Plus | 0151 443 2220 |
| Regeneration projects | 0151 443 4031 |
| Registrars | 0151 443 2900 |
| Social Services | 0151 443 2600 |
If you can’t find a number for the service you require, please call General Enquiries on 0151 489 6000
24-hour emergency contacts
| Service | Contact number |
|---|---|
| Highways (including footways and street lighting) | 0151 443 3100 |
| Homelessness | 0151 443 2333 |
| Livv Housing repairs | 0800 561 0007 |
| Social services | 0151 443 2600 |