Getting in touch
The best way to contact the council is by using the online services available.
Access to these services is available online 24/7, there are no queues, and it’s free.
If you need access to a computer or Wi-Fi, you can visit your local library and use our scan stations to provide evidence for council tax, benefits and blue badges.
If you can’t find what you’re looking for online and wish to speak to someone on the phone, you can find the council’s key service contacts below. Lines are open Monday to Friday from 9am to 4:45pm. We are not open on bank holidays.
For customers who require a face-to-face enquiry, an appointment can be made, and you will be seen in a local library. Please use our online chat service or call 0151 489 6000 and ask our advisors for more information.
To make a payment, call our 24-hour payment line (Accepting payments for Council Tax, Business Rates, Sundry Debts, Overpaid Housing Benefits & Fixed Penalty Notices) at 0151 443 4476.
Alternatively, make an online payment.
Are you worried about the cost of living? Call 0151 443 3300 to speak to an advisor for support
Service contact numbers
| Service | Contact number | |
|---|---|---|
| Building control and dangerous buildings | 0151 443 2380 | Building Regulations |
| Car parking, street lighting, traffic management and highway enquiries | 0151 443 3100 | Roads |
| Council Tax and 24-hour payment line | 0151 443 4476 | Council Tax |
| Education | 0151 443 3232 | Education and schools |
| Elections | 0151 443 2222 | Voting and elections |
| Environmental Health (includes fly-tipping, Environmental permits, and food safety) | 0151 443 4712 | Environmental health |
| Environmental services (includes pest control, bin collections, street cleaning, Bulky item collections, clinical waste collections) | 0151 443 2400 | Report it |
| Furnished tenancies | 0151 443 2225 | Furnished Tenancies scheme |
| Cost of living support helpline | 0151 443 3300 | Food and household essentials |
| Home-to-School Transport | 0151 443 2500 | Travel and transport assistance |
| Housing advice and homelessness | 0151 443 2333 | Housing support |
| Housing benefits | 0151 443 4042 | Benefits and support |
| Knowsley emergency support scheme | 0151 443 3200 | Emergency support scheme |
| Leisure | 0151 443 2200 | Volair |
| Licensing | 0151 443 2300 | Licences and permits |
| Dog wardens | 0151 443 4712 | Stray dogs |
| Payments from the council | 0151 443 4371 | |
| Payments to the Sundry Debtor Team | 0151 443 4455 | |
| Parking permit enquiries (APCOA) | 0345 319 0430 | Parking permits |
| Planning enquiries | 0151 443 2381 | Planning and development |
| Property Pool Plus | 0151 443 2220 | Property Pool Plus |
| Registrars | 0151 443 2900 | Births, deaths, marriages and ceremonies |
| Social Services | 0151 443 2600 |
If you can’t find a number for the service you require, please call General Enquiries on 0151 489 6000
24-hour emergency contacts
| Service | Contact number |
|---|---|
| Highways (including footways and street lighting) | 0151 443 3100 |
| Homelessness | 0151 443 2333 |
| Livv Housing repairs | 0800 561 0007 |
| Social services | 0151 443 2600 |