Key Services and Emergency Contacts

Getting in touch


The best way to get in touch with the council is by using the online services available. You can contact the council online 24/7, there are no queues and it’s free!

If you need access to a computer or wi-fi you can visit your local library where you can also use our scan stations to provide evidence for council tax, benefits and blue badges.

If you can’t find what you’re looking for online and wish to speak to someone on the phone, you can find the council’s key service contacts below. Lines are open Monday, Tuesday, Thursday and Friday from 9am to 5pm, and Wednesdays from 9am to 4pm. We are not open on bank holidays.

Remember, to avoid waiting on the phone, you can contact an advisor online between 9am and 5pm Monday, Tuesday, Thursday and Friday, and from 9am to 4pm on Wednesdays. We are not open on bank holidays.

For customers that require a face-to-face enquiry, an appointment can be made and you will be seen in a local library. Please call 0151 489 6000 and ask our advisors for more information.

Call our 24-hour payment line (Accepting payments for Council Tax, Business Rates, Sundry Debts, Overpaid Housing Benefits & Fixed Penalty Notices) on 0151 443 4476.

Alternatively, make an online payment.

Are you worried about the cost of living? Call 0151 443 3300 to speak to an advisor for support

Service contact numbers

Service Contact number
Building control and dangerous buildings 0151 443 2380
Car parking, street lighting, traffic management and highways enquiries 0151 443 3100
Council Tax and 24-hour payment line 0151 443 4476
Education 0151 443 3232
Elections 0151 443 2222
Environmental services (includes bin collections, street cleaning, pest control, bulky item collections, clinical waste collections) 0151 443 2400
Cost of living support helpline 0151 443 3300
Home to School Transport 0151 443 2500
Housing advice and homelessness 0151 443 2333
Housing benefits 0151 443 4042
Knowsley emergency support scheme 0151 443 3200
Leisure 0151 443 2200
Licensing and dog wardens 0151 443 2300
Payments from the council 0151 443 4371
Payments to the Sundry Debtor Team 0151 443 4455
Parking permit enquiries (APCOA) 0345 319 0430
Planning enquiries 0151 443 2381
Press and media enquiries 07771 542415  
Regeneration projects 0151 443 4031
Registrars 0151 443 2900
Social Services 0151 443 2600

If you can’t find a number for the service you require, please call General Enquiries on 0151 489 6000

24 hour emergency contacts

Service Contact number
Highways (includes footways and street lighting) 0151 443 3100
Homelessness 0151 443 2333
Livv Housing repairs 0800 561 0007
Social services 0151 443 2600

For emergencies between 5pm and 9am, you can call 0151 489 6000

Chat with us