Key Services and Emergency Contacts

Festive opening hours

You can access a range of our customer services throughout the Christmas and New Year period by using the online services available. 
 
Our One Stop Shops, Contact Centre and Register Office opening times will vary over the festive period (summarised below) with normal hours resuming on Thursday 2 January 2020.
 

Date One Stop Shops Contact Centre Registration Service
Monday 23 December 9am to 5pm 9am to 5pm 9am to 5pm
Tuesday 24 December 9am to 3pm 9am to 3pm 9am to 1pm
Wednesday 25 December Closed Closed Closed
Thursday 26 December Closed Closed Closed
Friday 27 December Closed Closed 10am to 3pm
Saturday 28 December Closed Closed Closed (open for pre-booked ceremonies only)
Sunday 29 December Closed Closed
Monday 30 December Closed Closed 9am to 4pm
Tuesday 31 December Closed Closed 9am to 1pm
Wednesday 1 January Closed Closed Closed

 
For ceremony availability at the Register Office over the Christmas and New Year period, please call 0151 443 2900.

Getting in touch

The best way to get in touch with the council is by using the online services available. You can contact the council online 24/7, there are no queues and it’s free!

If you can’t find what you’re looking for online and wish to speak to someone on the phone, you can find the council’s key service contacts below. Lines are open Monday, Tuesday, Thursday and Friday from 9am to 5pm, and Wednesdays from 9am to 4pm.

Remember, to avoid waiting on the phone, you can contact an advisor online between 9am and 5pm Monday, Tuesday, Thursday and Friday, and from 9am to 4pm on Wednesdays. 

 
Service Contact number
Building control and dangerous buildings 0151 443 2380
Car parking, street lighting, traffic management and highways enquiries 0151 443 3100
Council Tax and 24-hour payment line 0151 443 4476
Education 0151 443 3232
Elections 0151 443 2222
Environmental services (includes bin collections, street cleaning, pest control, bulky item collections, clinical waste collections) 0151 443 2400
Financial Inclusion helpline 0151 443 3300
Home to School Transport 0151 443 2500
Housing advice and homelessness 0800 694 0280
Housing benefits 0151 443 4042
Knowsley emergency support scheme 0800 408 2014 or 0151 443 3200
Leisure 0151 443 2200
Licensing and dog wardens 0151 443 2300
Payments from the council 0151 443 4371
Payments to the Sundry Debtor Team 0151 443 4455
Parking permit enquiries (APCOA) 0345 319 0430
Planning enquiries 0151 443 2381
Press and media enquiries 0151 443 3536
Regeneration projects 0151 443 4031
Registrars 0151 443 2900
Social Services 0151 443 2600

If you can’t find a number for the service you require, please call General Enquiries on 0151 489 6000

24 hour emergency contacts

 
Service Contact number
Highways (includes footways and street lighting) 0151 443 3100
Homelessness 0800 694 0280
Knowsley Housing Trust repairs 0800 561 0007
Social services 0151 443 2600

For emergencies between 5pm and 9am, you can call 0151 489 6000