We can be contacted using our easy online service portal, in writing, by phone or in person.
One Stop Shop Advisors – changes to availability
If you’d like to speak with one of the council’s One Stop Shop Advisors, from Tuesday, 3 April 2018 they will be available as follows:-
- Huyton One Stop Shop - Monday to Friday from 10am to 3pm (please arrive by 2.30pm)
- Kirkby One Stop Shop - Monday to Friday from 10am to 3pm (please arrive by 2.30pm)
- Prescot One Stop Shop - Monday, Wednesday and Friday from 10am to 2pm (please arrive by 1.30pm)
- Halewood One Stop Shop - Tuesday and Thursday, 10am to 2pm (please arrive by 1.30pm)
All of the One Stop Shop offices will still be open from 9am to 5pm Monday to Friday in order for you to:-
- Access online services with free PC access and support from a Digital Champion
- Use the self-service stations to submit evidence to support applications
- Make payments using the self-service payment machines
In addition, the council’s Contact Centre will be open from 9am to 5pm Monday, Tuesday, Thursday and Friday, and 9am to 4pm on Wednesday.
Our online services are available 24 hours a day, 7 days a week, are easy to use, fast and free!
Remember, lots of services are available online at www.knowsley.gov.uk, which you can access at a time and place to suit you, plus there’s no queues and it’s free. If you need any help to get online, please speak to a Digital Champion in any of the council’s One Stop Shops.
You can use the online services:
- To make a payment
- To report a missed bin, dog fouling, abandoned vehicles, fly tipping, littering, pot holes, street lighting, noise pollution
- To book a taxi vehicle test, a birth/death registration appointment
- To view your council tax account, apply for a school place, view your Housing benefit information
- To find out about your refuse collection dates and other information about your local area
Access online services
Alternatively you can write to us at;
Knowsley Metropolitan Borough Council
Municipal Buildings
Huyton
L36 9UX
24 hour emergency contacts
- Emergencies outside of normal office hours(Mon to Fri 9am to 5pm) 0151 489 6000
- Highways (footways and street lighting) 0151 443 3100
- Knowsley Housing Trust repairs 0500 96 96 94
- Homelessness 0800 694 0280
- Social services 0151 443 2600
Key service numbers
- Council tax 24 hour payment line: 0151 443 4476
- Housing benefits: 0151 443 4042
- Environmental services: 0151 443 2400 (bin collections, street cleaning, pest control, bulky item collections, clinical waste collections)
- Planning enquiries: 0151 443 2381
- Building control, highways and dangerous buildings: 0151 443 2380
- Environmental health, consumer protection and licensing: 0151 443 2300
- Registrars: 0151 443 2900
- Elections: 0151 443 2222
- Education: 0151 443 3232
- General enquiries: 0151 489 6000
- Home to School Transport: 0151 443 2500
- Leisure: 0151 443 2200
- Customer Services: 0151 443 4031
- Car parking, street lighting and traffic management enquiries: 0151 443 3100
- Parking Permit enquiries: APCOA - 0345 3190430
- Knowsley emergency support scheme: 0800 408 2014 or 0151 443 3200
- Housing advice and homelessness: 0800 694 0280
- Making payments to the Sundry Debtor Team: 0151 443 4455
- Receiving payments from the council: 0151 443 4371
- Financial Inclusion helpline: 0151 443 3300
Customer Care Policy
Knowsley Council is committed to delivering a good level of service to all of its customers and this policy sets out the standards of customer service that you can expect the Council to deliver.
Download a copy of the Customer Care Policy
Press and media enquiries: 0151 443 3536