Disputing Council Tax decisions

Find out how to dispute decisions relating to Council Tax Reduction, discounts and exemptions.

If you disagree with a decision about your Council Tax Reduction, discount, or exemption, you have the right to ask for an explanation, request a review, or appeal in some cases.

The steps you need to take depend on the type of decision.

Ask us to explain a decision

If you are unsure why we made the decision, you can contact us by phone or in writing for an explanation.

We can also send you a statement of reasons, showing how the decision was worked out.

Request a review

Council Tax reduction (CTR)

If you disagree with a CTR decision, you can ask us to review it.

How to request a review:

  • You must request a review within one calendar month of the date on your decision letter.
  • Explain why you think the decision is wrong.
  • Include any evidence or information, that may help us reconsider it

Email: benefits@knowsley.gov.uk

Council Tax discounts and exemptions

If you disagree with a decision about a discount or exemption, you can also request an explanation or review.

You must request a review within two months of the date on your Council Tax bill.

Telephone 0151 443 4476

Email: local.taxation@knowsley.gov.uk

Or write to:

Exchequer Service
Knowsley Metropolitan Borough Council
Nutgrove Villa
Westmorland Road
Huyton
L36 6GA

What happens after you request a review

We will look at the decision again and write to you to confirm one of the following:

  • the original decision is correct, including an explanation of why; or
  • the decision has been changed, and what action has been taken.

Your right to appeal

If you are still not satisfied after the review, you can appeal directly to the Valuation Tribunal Service.

Council Tax Reduction

You can appeal to the Valuation Tribunal if you disagree with:

  • your entitlement to a reduction under our scheme
  • the amount of reduction you have been awarded under the scheme

Council Tax liability (including discounts/exemptions)

You can appeal to the Valuation Tribunal if you disagree with:

being named liable on the bill

our decision not to award a discount or exemption

your belief that the property should be exempt from Council Tax

Council tax appeals - Valuation Tribunal Service

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