If you do not agree with the decision the first stage in the process is to ask for a review. To do this ask us to look at the decision again by writing to us and telling us why you think the decision is wrong.
If you have any more information that you believe is relevant to the decision you can send it to us and it may help us to reconsider your application. You should do this within one calendar month of the date of the decision.
Any review request should be made in writing to:
Exchequer Service
Knowsley Metropolitan Borough Council
Nutgrove Villa
Westmoreland Road
Huyton
L36 6GA
Or by email to benefits@knowsley.gov.uk
Once a request for a review has been received the decision will be looked at again and you will be notified in writing that either:
- The grounds for your request are not well founded and our reasons for that decision; or
- That steps have been taken to deal with your grievance and what those steps were.
Should the matter not be resolved to your satisfaction, you have a further right of appeal to the valuation tribunal service. Council tax reduction appeal - Valuation Tribunal Service