If your claim is complete
We aim to process your claim within ten working days of receipt. You will then get a letter telling you how much housing and/or council tax reduction you are entitled to. When you get the letter, please read it carefully and let us know right away if you think any of the information is wrong.
Sometimes, we may need some more information before we can process your claim; if we do need any more information, we will telephone or write to you to tell you what we need.
When processing your application for Housing Benefit or Council Tax Reduction, we will automatically award free school meals for your children if they qualify based on your circumstances, unless you tell us that you wish to opt out of this arrangement. This initiative aims to maximise income for residents and reduce the barriers to claiming support through auto-enrolment.