Accessibility statement for www.knowsley.gov.uk 

This accessibility statement applies to www.knowsley.gov.uk.

This website is run by Knowsley Metropolitan Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We are currently undergoing a full accessibility audit to WCAG 2.1 Level AA and will publish the issues identified on completion of the audit due, 25 September 2020. We know some parts of this website are not fully accessible. For example: 

  • most older PDF documents are not fully accessible to screen reader software 
  • some of our online forms are difficult to navigate using just a keyboard 
  • Some of our tables are not fully accessible because they are nested tables.  

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Communications Team by email: communications@knowsley.gov.uk.  

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us.  

Technical information about this website’s accessibility 

Knowsley Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We are currently undergoing a full accessibility audit to WCAG 2.1 Level AA and will publish a detailed list of known issues on completion of the audit due 25 September 2020. 

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are planning to fix any document essential to our services as soon as possible, or to replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

What we’re doing to improve accessibility 

We plan a complete rebuild of the website in the near future – this new site will be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.  

In the meantime, we are currently carrying out an audit of the site to identify an action plan which will be undertaken to improve the issues identified, in priority order.  

In the meantime, we will make accessible versions of any non-accessible content available on request.  

We will ensure that all PDF documents that are uploaded to the site from now on are fully accessible. Where possible we will present content on accessible HTML pages instead of PDF.  

  • All new tables being created on the site will be fully accessible

  • All images uploaded to the site will have Alt Text

  • All videos (with the exception of live-streamed videos) will have subtitles

Preparation of this accessibility statement 

This statement was prepared on 22 September, 2020. It was last reviewed on 22 September, 2020. 

We are currently undergoing a full accessibility audit to WCAG 2.1 Level AA and will publish a detailed list of known issues on completion of the audit, due 25 September 2020.