Service manager (three posts)

The roles

Service Manager (Children in Need and Child Protection)

Service Manager (Cared for Children)

Service Manager (Care Experienced People)

  • Salary: £61,864 - £67,592 (pay award pending)
  • Location: Huyton, Merseyside

Three opportunities. One ambition. Better outcomes for every child and young person.

Knowsley Council is seeking exceptional leaders to join our Children Social Care leadership team, providing strategic and operational leadership across services that safeguard children, support families, and improve outcomes for cared for and care experienced children and young people.

These are exciting opportunities to lead high-performing services at the heart of our improvement journey. Whether leading Children in Need and Child Protection, Cared for Children, or Care Experienced People services, you will play a pivotal role in ensuring that children and young people receive the right support, at the right time, from professionals who are ambitious for their futures.

About the Roles

At Knowsley, we are committed to ensuring that every child grows up safe, supported and able to achieve their full potential. As a Service Manager, you will provide inspirational leadership within a forward-thinking Children’s Social Care team, driving excellence in practice and delivering outstanding services for children, young people and families.

Working alongside colleagues, partners and stakeholders, you will lead services that protect vulnerable children, strengthen families, promote permanence and stability, and support young people as they transition into adulthood and independence. You will champion a relationship-based, child-centred approach, ensuring that the voices of children and young people shape decision-making and service delivery.

These roles offer the opportunity to make a profound difference to the lives of children and young people across Knowsley, leading highly skilled teams and influencing practice, performance and outcomes at both a strategic and operational level.

This is an opportunity to provide impactful leadership that transforms the lives of children, young people and families, helping them to thrive today and fulfil their ambitions for the future.

About You

We're looking for passionate, ambitious and resilient leaders who can bring vision, experience and credibility to these important roles. You'll be someone who can:

  • Provide visible and values-led leadership, creating a culture of high support, high challenge and continuous improvement.
  • Demonstrate a strong track record of delivering excellent outcomes for children and young people, particularly those who are vulnerable, cared for, or care experienced.
  • Champion high-quality social work practice, ensuring children remain at the centre of all decision-making.
  • Lead and motivate diverse teams, building a culture where staff feel valued, supported and empowered to deliver their best.
  • Drive service improvement and innovation, identifying opportunities to strengthen practice and improve experiences and outcomes for children and families.
  • Work effectively in partnership with families, carers, schools, health partners, police, voluntary organisations and other key stakeholders.
  • Provide support and challenge to practitioners and managers, promoting high standards of professional practice and accountability.
  • Use data, performance information and insight to inform decision-making, drive improvement and ensure services are delivering impact.
  • Manage complex operational services, balancing risk, resources and statutory responsibilities effectively.
  • Communicate with confidence and authenticity, building positive relationships with children, young people, families, partners, elected members and senior leaders.
  • Demonstrate sound judgement and resilience, making informed decisions in complex and demanding situations.
  • Be a passionate advocate for children and young people, with an unwavering commitment to achieving the best possible outcomes for those who need us most.

You will be an experienced leader within children's social care, with a strong understanding of safeguarding, permanence and corporate parenting responsibilities. Most importantly, you will share Knowsley’s ambition to provide outstanding services that enable children and young people to be safe, happy and healthy and to achieve in life.

This is a role for leaders who can combine compassion with accountability, strategic thinking with operational delivery, and ambition with a relentless focus on improving lives.

An adult smiles while helping a young child with schoolwork during a small group learning session.
Social worker

Why Knowsley?

Knowsley is a resilient and ambitious borough with a strong sense of community and a relentless focus on improving lives. We are proud of our improvement journey and equally clear about the role strong, values-driven leadership plays in sustaining progress.

You will join:

  • A supportive and committed Corporate and Children and Young People leadership team
  • An organisation that values collaboration, learning and innovation
  • A place where senior leaders are trusted, visible and empowered
  • A borough where your leadership will have a direct and lasting impact.

This is a rare opportunity to shape the future of Children’s Social Care in Knowsley and make a genuine difference to the lives of children and families.

Interested?

For further information and details on how to apply, please explore the candidate information via the links on this site.

For a confidential discussion about the role, please contact:

Laverne Bell-Jones

Head of Family Help and Protection for Service Manager (Children in Need and Child Protection)

Laverne.BellJones@knowsley.gov.uk

Telephone: 07553 620733

Laura Doyle

Head of Permanence and Sufficiency for Service Manager (Cared for Children) and Service Manager (Care Experienced People)

Laura.Doyle@Knowsley.gov.uk

Telephone: 0151 443 2337

Recruitment Timeline - Key Dates

  • Closing date: 24 August 2026
  • Interviews: 4 and 11 September 2026

Supporting Information

Knowsley Knowledge

Knowsley Overview is an official council insight and intelligence website that brings together key data and information about the borough of Knowsley. It provides an accessible overview of local population, communities, services, and outcomes, with comparisons to regional and national data.

Our Offer

Our workplace offer

Knowsley Council offers a competitive salary and generous benefits package within flexible working arrangements.

Find all our employee benefits below. 

Financial

  • Competitive salary, which rises annually to the next increment of our pay scale for most roles
  • Annual Pay Awards which are negotiated nationally and apply to all employees
  • Financial well-being offers and support, including affordable borrowing
  • 24-hour financial advice from our Employee Assistance Programme
  • Car mileage payments
  • Free car parking
  • Access to a salary sacrifice scheme to lease hybrid and electric vehicles
  • A home goods and electricals salary sacrifice scheme
  • Transparent pay structures so you are paid fairly in line with peers and know what you will be paid as you develop your career with the council

Development

  • Engaging comprehensive induction programme
  • Fully embedded apprenticeship and graduate development programmes with tailored support and development
  • Collaborative working with educational establishments to support development initiatives and opportunities
  • Levy funded vocational and degree level qualifications available
  • Full programme of CPD for work-based learning and development opportunities
  • A wide variety of roles, helping you to try different careers and apply your skills in new areas
  • Opportunities for getting involved in innovative projects and initiatives to support continuous improvement
  • Strong culture of employee engagement as well as reward and recognition – supporting you to be the best you can be

Pensions

  • Access to the Local Government Pension Scheme.  Unlike many private sector pensions which are defined contribution (DC), LGPS is a defined benefit (DB) scheme. This means:
    • Pension is based on salary and length of service.
    • Provides a guaranteed income for life after retirement.
    • Less risk for the employee compared to DC schemes.

Whereas most DC schemes are based on performance of market investments.

  • LGPS pensions are inflation-protected, increasing annually in line with the Consumer Prices Index (CPI), helping maintain purchasing power over time.
  • The council will typically contribute 9.3% towards your pension, compared to lower contributions in many DC schemes.
  • The scheme includes ill health and death benefits which includes immediate access to your pension if you are retired early due to ill health and a lump sum death benefit of 3 times your salary as a lump sum and survivors pensions for dependents.
  • Members of the pension scheme can also opt for early retirement from 55 (with reductions to pension benefits).
  • You can find out more about our pensions at Merseyside Pension Fund (mpfmembers.org.uk)
  • Ways to top up your pension benefits, including shared cost salary sacrifice, meaning more savings on National Insurance and Income Tax and the option to voluntarily make additional pension contributions.

Wellbeing

  • 36 hour full time working week
  • Generous annual leave entitlement with an additional two concessionary days over the festive period plus public holidays. Entitlement varies depending on grade, illustrated below, in addition to public holidays.

Entitlements below are based on full time hours and will be pro rata for part time employees.

Grade (Days) Basic Leave Continuous Service (Days) After 3 Years Continuous Service (Days) After 5 Years Continuous Service (Days) After 10 Years (Days)
Grade A-E 23 24 28 29
Grade F-G 24 25 28 30
Grade H-L 26 27 29 32
Grade M-Q and PMG 1-2 28 29 31 34
PMG 3-5 and Directors 30 31 33 36
  • Option to buy additional annual leave
  • Flexible working
  • Hybrid working in many roles
  • Active travel support with a cycle-to-work scheme
  • 24-hour health and wellbeing support with access to qualified counsellors and practitioners
  • Occupational health services
  • Workplace adjustments
  • Access to a wide range of wellbeing support material including lifestyle assessments and recommendations, information about different health and wellbeing subjects and healthy eating recipes.
  • Free flu jab
  • Free eye tests for DSE users
  • Access to a range of health programmes, such as weight management and smoking cessation sessions
  • The council has strong Trade Union representation through Unison, GMB and Unite and you will have the option to join.

Discounts

  • A range of lifestyle savings and discounts available to all employees, including high street retailers, dining out, cinema, holidays, days out, health and fitness and beauty
  • Discounted gym memberships
  • Access to reduced-cost travel passes
  • Discounts available through mobile phone providers
  • All local authority employees are eligible for Costco membership

Family and Carers support

  • Maternity Leave
  • Paternity leave
  • Shared parental leave
  • Unpaid emergency leave support
  • Family-friendly policies supporting fostering, fertility treatment, fostering, adoption and caring responsibilities
  • Carers passports to make sure you’re supported to manage caring responsibilities alongside work
  • Menopause policy, passport, and support

Employee Networks

  • The Changies offers a safe, informal space for men to connect and support each other.
  • The Carer’s Forum offers support to employees with caring responsibilities.
  • The Disability Workers’ Group advocates for disabled employees and helps shape inclusive policies.
  • The LGBTQ+ Forum supports LGBTQ+ staff, promotes visibility, and influences inclusive change.
  • The Multi Faith and Belief Workers’ Group raises awareness of diverse beliefs to reduce discrimination and improve service delivery.
  • The Neuro Diversity Network offers  a place for employees who are neuro diverse to come together and support each other.
  • The United in Diversity Network challenges discrimination and promotes cultural diversity and race equality.
  • The Women’s Operational Workers’ Network focuses on sex equality in employment and policy development and runs Menopause Café’s.
  • The Youth Employee Network empowers young staff to share experiences, develop skills, and influence workplace culture.

The employee networks work together on joint projects across the organisation.

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