Knowsley Council adopts a zero tolerance approach to the abuse and neglect of adults, and is committed to working with all relevant partners to prevent abuse and ensure that robust arrangements are in place to respond when concerns arise.
Central to this is a commitment to working with adults and their representatives to achieve the outcomes they want and to promote independence, choice, control, recovery, and wellbeing.
Safeguarding - Quality Improvement
Knowsley Council’s Safeguarding & Quality Improvement Service is dedicated to ensuring that residents with care and support needs are provided with care and support that is dignified, compassionate and of the highest standard.
The service’s aim is to ensure that the care and support services paid for by the council, including children’s and adults’ care services are of a good quality that meets set requirements.
What does the Safeguarding Quality Improvement Service do?
The Safeguarding & Quality Improvement Service has a focus on improving the quality of care. The service visits care providers to ensure that they comply with legal standards set out in law and best practice. Unannounced visits are made where concerns are expressed by a third party. The service may also be asked to look into concerns about standards of care following a safeguarding enquiry.
Challenging practice that falls short of the high standards we expect enables us to influence change, promote best practice and ensure continuous improvement.
Who tells the service about quality?
Quality is everyone’s business. Information from all sources, including those receiving care and support services, their relatives, carers and friends, health and social care professionals, staff employed in services, regulatory bodies and members of the public is welcome.
If you are concerned about the quality of care provided by a care service, please let us know by completing a Quality Concern form below.
If you are a provider or professional - report a quality concern
Telling the service about concerns regarding quality of care is not the same as making a complaint. If you wish to make a complaint, please refer to Knowsley Council’s complaints procedures.
Remember, if you have a concern that somebody is, or may be, at risk of abuse or neglect, please complete the on-line referral form above.
Sharing information
We will share information about standards achieved by care and support services so that people are able to make informed choices.
We also share information about quality of care with key partners such as the local Clinical Commissioning Group (CCG), the CQC and providers of services.
NHS Data Opt-Out Scheme
The Department of Health and Social Care (DHSC) has produced guidance for all organisations that handle health data.
This guidance says that the Council must give our service users the chance to opt-out of whether their sensitive health data is used for research purposes by the NHS.
If you wish to opt-out of having your sensitive data used for research, please visit the NHS Make Your Choice website and opt-out of this service.
If you have any questions about this, please contact a member of staff.
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