Essential Maintenance
Our online services are undergoing essential maintenance. Therefore, some services will be unavailable during this time.
We apologise for any inconvenience this may cause.
Find out about the library service privacy notice here.
Knowsley Library Service
When you ask to join the library, we ask you to give us your name, date of birth and contact details so that we can provide the services you sign up to.
This would include borrowing items we loan out, or to use computers at the library.
Where an email address is provided at registration, and you tick the box “I would like to be kept informed by email about what’s going on in libraries for adults, children and families”, we may use this address to provide information about library services that may be of interest to you.
You can opt out of this at any time by contacting us at yourlibrary@knowsley.gov.uk
In order for Knowsley Library Service to offer support within Knowsley we may collect all, or some, of the following information from you:
We will only process medical information in the event of reporting an accident through our Health & Safety portal. Further information about how Health & Safety process your information can be found on the council Privacy Notice page.
All organisations must inform you of the legal basis for processing your information. Within the parenting service we collect and use your personal information to carry out tasks to comply with our service obligations. We rely on the following lawful bases:
The Data Protection Act 2018, including the UK General Data Protection Regulation (UK GDPR).
Article (6)(1)(e) - Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Any special category personal data is processed (e.g. collected, shared, stored etc.) in line with Article 9(2)(g) of the UK GDPR, which states that processing is necessary for reasons of substantial public interest.
The relevant processing conditions under the Data Protection Act 2018 are as follows:
We will share data with:
PTFS Europe – This is a company we work with to help us manage our customer memberships and library catalogue.
Insight Media – This is a company we work with to help us manage booking public computers in our libraries.
Borrowbox – This is a company we work with to provide you with eBooks.
Knowsley libraries have a lawful basis to hold your membership details as the information is required for us to complete a public task, specifically the loaning of council assets to a library member. A name and contact details such as phone number are required to ensure the return of items loaned. Free loaning of books is a statutory requirement of all public libraries under the Public Libraries and Museums Act 1964. Contact details will not be shared with third parties, nor used for any purposes other than those required to maintain the services delivered by us. We may contact you to provide information regarding your account or the services that we provide. If you do not wish to share your personal information with us, then you are still able to visit our libraries, but you won’t be able to borrow any library materials nor use the computers.
We only keep information about you in order to process your membership of the Library Service.
Membership data will be removed completely if not used for a period of three years, unless there is any financial penalty attached to the record (i.e. moneys owed for damaged or lost items) In these cases, membership details will remain on the system until such financial penalty is resolved.
If you would like assistance from our digital buddies, we ask that you provide your name and contact details so that we can then contact you directly to discuss how best we can help and to make an appointment at your nearest branch. This information will only be used for this purpose and won’t be shared with any third-party organisation nor retained for any longer than one month after the appointment.
When accessing our public PCs, customers log in using their unique ID and pin. The PC management system (ICAM) does not hold a customer record as such but authenticates each user via our library management system over an encrypted connection. ICAM however does record transaction history which is identifiable via customer ID. Data held includes:
Any user data is pseudonymised after a 12-month period. All transaction data is held for a three-year period and is then confidentially destroyed.
Insight Media will retain the Borrower Number of session information for Audit and traceability purposes. Data is then completely erased after the three-year period.
All customer data is stored electronically. If a customer joined by completing the paper form, then once this is checked and inputted into the electronic system then this form is disposed and destroyed using the confidential waste bins.
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Under the Data Protection Act (DPA) 2018/ UK General Data Protection Regulation (UK GDPR), you have the following rights with regards to your personal data: -
To find out more about your rights under the DPA 2018/UK GDPR, please visit the Information Commissioner’s website.
To request a copy of your data or ask questions about how it is used, please submit your request to: -
Data Protection Officer
Knowsley Council
Nutgrove Villa
Westmorland Road
L36 6GA
Or email: Inforights@knowsley.gov.uk
You can complain directly to the Council’s Data Protection Team by writing to: -
Data Protection Officer
Knowsley Council
Nutgrove Villa
Westmorland Road
L36 6GA
Or email: data.protection.officer@knowsley.gov.uk
You also have the right to complain to the Information Commissioner’s Office using the following details: -
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Website: www.ico.org.uk