The council requires a replacement fee for lost, stolen, or missing maroon bins. The fee is £37 for a 240 litre wheeled bin. This fee helps offset the administrative and delivery costs associated with providing a replacement bin.
To prevent bin theft, take the bin in as soon as possible after collection and label it with your house number/name and postcode.
Grey and blue bins are still provided free of charge to encourage recycling.
In case of bin damage, the council will make every effort to repair it rather than replace it. If a repair is not possible, a replacement bin will be provided free of charge.
If your bin has fallen into the back of the refuse collection vehicle, the refuse team will have logged the incident. Once the report has been received, we will arrange delivery of a replacement bin as soon as possible.
If there is no record of the bin going into the vehicle, the report will need to be investigated. Where this cannot be verified, a charge for the replacement bin may apply.
There is no charge for downsizing any bin from a 360 litre to a 240 litre bin.
An extra grey recycling bin is free, but an extra maroon bin requires consultation with a customer service advisor.
Payment for a bin is by debit or credit card and must be made in full before delivery.
There is no appeal process for the replacement fee.