If your bin is missed, you need to report it after 3pm on your collection day, within 48 hours of your collection window.
Please leave your bin
- Out by 7am on your collection day
- On the kerbside at the front of your property
- Where it can be seen easily
We cannot collect your bin if
- It is too heavy
- It contains the wrong items
- It is too full
- If the lid is open
What to do if your bin is too heavy or contains the wrong items
Please remove any heavy or incorrect items from your bin to ensure that it is collected. Remember, you can also take the waste yourself to you nearest Household Waste Recycling Centre in Knowsley.
What to do if you are ready to report a missed bin
- Check to see if it's a missed collection we are already aware of
- Your full address and postcode
- Type of bin
- Date of the missed collection
Report a missed bin collection