Local advice and support

All residents can visit Livv Housing Group online Money advice hub to find local support, including advice on employment, training, managing debt, health and wellbeing, furniture, getting online and claiming Universal Credit.

Many other organisations provide free and confidential advice to Knowsley residents. Some exceptions apply, so check the details below and if in doubt, get in touch before you visit. This advice includes:

Help with benefits (checking entitlement or making a claim)

Citizens Advice Knowsley

27 Cavendish Walk, Huyton, L36 9YG

Welfare Benefits and General Advice: Monday 9:30am-3:00pm
Money and Debt Advice: Thursday 9:30am-3:00pm

142 Cherryfield Drive, Kirkby, L32 8RX

Money and Debt Advice: Tuesday 9:30am-3:00pm
Welfare Benefits and General Advice: Friday 9:30am-3:00pm

For advice, you can call 0808 278 7839 Monday – Friday between 10:00am – 4:00pm, send an email citizensadviceknowsley.org.uk or visit the Citizens Advice website.

Prescot and Whiston Community Advice Centre

You can get help with:

General Welfare Benefit Advice
Help and guidance up to and including tribunal representation

Community Advice Centre, Prescot Centre, L34 5GA

Telephone advice is available on 0151 443 4639

Email: advice@prescotadvice.org

Centre 63

Centre 63 can help with

Benefits including Universal Credit claims
Housing and homelessness
Money and debt
A listening ear

Old Hall Lane, Kirkby, L32 5TH

Monday - Friday 8:30am - 5:00pm

Telephone advice and guidance is available for 18–30-year-olds by calling 0151 549 1494.

Help to manage your money

TESS – anyone in rented accommodation

TESS offers housing-related support to anyone who lives in rented accommodation, including;

Help with applying for benefits
Advice on completing forms
Advocacy-speaking to other organisations on your behalf
Signposting you to relevant agencies for advice and support
Budgeting money, managing debt and rent arrears
Supporting tenants/customers at imminent risk of eviction or who are currently in crisis to engage with appropriate agencies
Support new tenants to set up their tenancy which may include providing support for tenants/customers to acquire new or maintain existing tenancy management skills.

Visit their webpage Tenant Extra Support Service (TESS) | Knowsley Council to find out more or make a referral.