If you are refused

If you think our decision to refuse emergency support is wrong you can ask for a review.

We cannot review your claim if you do not meet our scheme criteria. 

You will need your application number and the date you applied, and tell us why you think our decision is wrong.  We will inform you of our decision in the same way as the original decision. For fuel this will be within one working day, for essential items of furniture / white goods this will be 14 days.

Start here

If you do not agree with the decision to refuse food, please call Knowsley Food Support on 0151 538 8243.



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