Digital Drop-In Sessions

Find out about digital drop-in sessions and how you can access support using digital tools, devices or services

About digital Drop-In sessions

Do you need help and support with your laptop, tablet or mobile phone?

Digital drop-in sessions are informal sessions for you to get help, advice or support with using digital tools, devices or services on a 1-2-1 basis.

  • Enjoy open acess: No formal appointment is needed - people can 'drop in' to the session.
  • Focus on the digital help that you need: The sessions will help with things like setting up email, using smartphones or tablets, accessing online services or improving digital skills.
  • Flexible topics: Attendees can bring whatever digital questions or problems they have and receive tailored help.

Venues

Kirkby Library

Norwish Way
Kirkby
L32 8XY

Tuesday, 10am to 12:30pm

St John's Infozone

33 Manor farm Road
Huyton
L36 0UB

Wednesday 9:30am to 12 noon or Thursday 1 to 3:30pm

Attending the Digital Drop-In sessions will help:

  • Increase digital inclusion: They help people who lack confidence and skills to get online, reducing the digital divide.
  • Improve access to services: People learn to use online health services, government portals or banking, making daily tasks easier and increasing peoples independence.
  • Boost confidence and independence: With friendly support, people feel more able to manage devices and digital tasks without relying on others.
  • Enhance employability: For jobseekers, gaining digital skills can open access to job applications, training or work-from-home opportunities.
  • Strengthen community ties: Drop-ins create a welcoming space where people can meet others, share knowledge and feel supported.

Further information

For further information, please contact:

Michelle Daly, Lead Education Officer

Phone

07810 053 971

Email

michelle.daly@knowsley.gov.uk

Lorraine Dowd, Adult Education Tutor

Phone

07881 267 677

Email

lorraine.dowd@knowsley.gov.uk 

Details of support you can expect to receive

The below list details the range of support we can offer. Whatever digital support you need, come along and ask us and we will do our best to help.

Digital drop-in sessions

Universal Credit

  • Complete on-line application for Universal Credit
  • Access UC portal
  • Check “To Do List” and complete tasks
  • Complete “Journal” to record all job-related activity
  • Report a change of circumstance – contact details, hours worked, rent changes, etc.
  • Communicate with work coach
  • Check payments, accept commitments

Housing/Housing Benefit/Council Tax Benefit

  • Housing benefit
    • Complete all necessary on-line forms for housing benefit
    • Update change of circumstances, progress
    • Enquiries and appeals
  • Council Tax
    • Create on-line council tax account
    • Complete all necessary information for council tax benefit
    • Provide all necessary evidence (upload)
    • Update change of circumstances, progress
    • Enquiries and appeals
  • Discretionary housing
    • Enquire and complete documentation
  • Property Pool Plus
    • Create Property Pool account
    • Complete all housing assessment forms
    • Access Property Pool account
    • Search for properties and place bids
    • Update details, when necessary, providing evidence (upload)

Using a Mobile Device – Phone/Tablet/Laptop

  • Navigate/search
  • Download and install apps from app store
  • Update mobile device/settings
  • General settings
  • Use icons to access applications
  • Using the camera and storing photos/videos

Internet Searching (not employment related)

  • Create and use on-line accounts for ordering or shopping – eBay, Amazon, Tesco, etc.
  • Searching for specific items or topics on the internet – for example, sport, local history
  • Searching comparison sites for best rates for insurances – pet, house, car, travel
  • Holiday searches and comparisons

Printing

  • Preparing documents to print
  • Print travel documents/tickets or returns labels
  • Back-to-back, multiple page and multiple copies
  • Connecting wirelessly to a printer to print

Job Search/Applications

  • Create profile on job sites
  • Search job sites (for example Indeed, Find a Job, CV Library)
  • Upload cv and cover letters to job sites
  • Apply/complete on-line job applications
  • Update and re-upload CV (already created)
  • Research for jobs/interviews

Other Benefits (For example: PIP/Child Tax/Child Benefit/DLA)

  • Complete on-line applications or help with paper-based claims
  • Amendments to benefit claims, where necessary
  • Create on-line accounts required to apply for certain benefits
  • Apply for mandatory reconsiderations, when required, or look at appeals
  • Update details

E-mail

  • Create an email account
  • Send/receive emails
  • Create folders to keep/retrieve important emails
  • Attach documents to an email
  • General email housekeeping
  • Add/delete/use contacts
  • Change or update email security – passwords, two-factor authentication, phone number

Social Media

  • Creating and using social media accounts:
    • Facebook
    • Instagram
    • X
    • LinkedIn
    • Messenger
  • Security awareness and cyberbullying

Working with Documents/Folders/Images

  • Create, save and edit documents using Microsoft Office applications – Word, Excel, PowerPoint
  • Save documents and create files and folders
  • Transfer/upload photos from phone/camera to laptop/folders/usb pen drives
  • Scanning and saving documents
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