Contact Customer Services

We can be contacted using our easy online service portal, in writing, by phone or in person.

Our online services are available 24 hours a day, 7 days a week, are easy to use, fast and free! 

You can use the online services:  

  • To make a payment
  • To report a missed bin, dog fouling, abandoned vehicles, fly tipping, littering, pot holes, street lighting, noise pollution
  • To book a taxi vehicle test, a birth/death registration appointment
  • To view your council tax account,  apply for a school place, view your Housing benefit information
  • To find out about your refuse collection dates and other information about your local area

Access online services

Alternatively you can write to us at;

Knowsley Metropolitan Borough Council
Municipal Buildings
Huyton
L36 9UX

Visiting in person: One Stop Shops

Please note - the opening hours for the One Stop Shops changed with effect from Monday 3 April, as part of the budget savings options which were agreed at Council earlier this month.

One Stop Shops are located in Halewood, Prescot, Huyton, and Kirkby town centres The latest time to book in to see an advisor will be 30 minutes prior to closing.

You can use our online services in our Self service areas available at all of our One Stop Shops please ask on arrival.

One Stop Shop opening times and locations: 

•    Halewood One Stop Shop, Monday to Friday, 10am to 2pm,
     The Halewood Centre, Roseheath Drive, Halewood, L26 9UH - 
•    Prescot One Stop Shop, Monday to Friday, 10am to 2pm,
     The Prescot Centre, Prescot Shopping Centre, Aspinall Street,
     L34 5GA- 
•    Huyton One Stop Shop, Monday to Friday 10am to 4pm,
     Archway Road, Huyton, L36 9YU- Monday to Friday, 
•    Kirkby One Stop Shop, Monday to Friday, 10am to 4pm,
     The Kirkby Centre, Norwich Way, Kirkby, L32 8XY

24 hour emergency contacts

  • Emergencies outside of normal office hours(Mon to Fri 9am to 5pm) 0151 489 6000
  • Highways (footways and street lighting) 0151 443 3100
  • Knowsley Housing Trust repairs 0500 96 96 94
  • Homelessness 0800 694 0280
  • Social services 0151 443 2600

Key service numbers

  • Council tax 24 hour payment line: 0151 443 4476
  • Housing benefits: 0151 443 4042
  • Environmental services: 0151 443 2400 (bin collections, street cleaning, pest control, bulky item collections, clinical waste collections)
  • Planning enquiries: 0151 443 2381
  • Building control, highways and dangerous buildings: 0151 443 2380
  • Environmental health, consumer protection and licensing: 0151 443 2300
  • Registrars: 0151 443 2900
  • Elections: 0151 443 2222
  • Education: 0151 443 3232
  • General enquiries: 0151 489 6000
  • Home to School Transport: 0151 443 2500
  • Leisure: 0151 443 2200
  • Customer Services: 0151 443 4031
  • Car parking, street lighting and traffic management enquiries: 0151 443 3100
  • Parking Permit enquiries:  APCOA -  0345 3190430
  • Knowsley emergency support scheme: 0800 408 2014 or 0151 443 3200
  • Housing advice and homelessness: 0800 694 0280
  • Making payments to the Sundry Debtor Team: 0151 443 4455
  • Receiving payments from the council: 0151 443 4371
  • Financial Inclusion helpline: 0151 443 3300

Customer Care Policy

Knowsley Council is committed to delivering a good level of service to all of its customers and this policy sets out the standards of customer service that you can expect the Council to deliver.

Download a copy of the Customer Care Policy

Press and media enquiries: 0151 443 3536