Receiving the licence and plate
If you have completed your online application form, including all relevant documents, before your test as requested in your test booking confirmation email, you will, if your vehicle passes and your uploaded documents have been verified, be able to collect your plates on the same day from Stretton Way Reception.
If you do not complete your online application before the date of your test, or your documents are not accepted, you will, once your documents have been verified, receive an email confirming the location and times that your plates will be available for collection.
All licence documents will be issued as a PDF via email. Your declared radio circuit or Private Hire Operator, if they accept via email, will also receive a copy of the licence. The licence plates are the only items that will be printed and made available for collection.
If you have not been contacted within 48 hours of your licence expiring, please contact 0151 443 2300.