Privacy policy: Streetscene

Who To Contact

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL

Who will own my data once I submit it? 

Knowsley Council

Why do you need my information? 

We will collect certain personal information from you, for example: your name, your phone numbers, and your email address.

The type of information we collect will depend on the service you require.

We use your information in a variety of ways:

  • To process your service request, for example to let our Streetscene teams know about a fly tip removal, graffiti issues or a road sweeper request
  • To help us investigate any concerns or complaints that you may have about services that you receive from us
  • To build a picture of our services in your area: for example by logging your enquiries against your address or area details we can see where our services are working or where improvements are needed
  • To carry out Streetscene services requested or to support event

What allows you to use my information?

  • Where it is in the public interest to do so; for example clearing litter or fly tipping from public land
  • Where it is in the legitimate interest of KMBC to do so; for example where there may be a risk to public health and safety
  • In order to comply with a contracted legal obligation part of a contract; for example obligations placed on us in accordance with the applicable health and safety or when dealing with sensitive issues, such as a vulnerable resident & disability

If you wish to withdraw this consent, you can do so by contacting us;
Address:
KMBC Depot
Stretton Way
Huyton
L36 6JF 
Email:
customer.services@knowsley.gov.uk

We work hard to ensure that we only gather information that we need to process your enquiry and deliver the services that you are entitled to in the best way possible.

Who will my information be shared with?

Sometimes, in order to process your enquiry we need to share the information that you give us; either with other departments within the Council or with other external 'partner' organisations (for example Local Town & Parish Councils, Livv Housing Group).  Some examples of how and why we share your data are:  

  • If you are reporting a problem with a litter bin, and it is your Town or Parish Council that maintain it, then we will need to share your details with them
  • We will often have to share the information you have given us with other teams or services within the council; for the express purpose of processing your enquiry.  For example if you contact streetscene to report  a problem with fly tipping in your area, then when we will pass this to our enforcement team they may wish to get in touch with you for more information

Below is a list of the most common teams or departments that we share information with; this is not an exclusive list,

 
Shared With What and why
Enforcement We may need to pass on your contact details to our Enforcement service so they can make contact with you for more information on issues concerning dogs, e.g. dogs fouling, fly tip investigations that you may have reported
Environmental Health Information that we collect from you, may be shared with Environmental Health.
Open Spaces Information that we collect from you (or that is gathered from you online) may be shared with Open Spaces for example on joint areas of responsibility. 
FirstArk Housing Details that we take from you that may impact on other residents or require housing to take action if they need to make contact with you.
Waste & Recycling Information that we collect when you report Waste & Recycling related issues to us (e.g. refuse, missed bins etc.) can be accessed by their staff, and may be used by Waste & Recycling Managers to get in touch with you in order to resolve a complaint.
Community Safety Information that you provide in relation to Anti-Social Behaviour problems in your area may require the team to contact you for more information and to provide you with assistance.

Do I have to provide this information what will happen if I don’t? 

In order for us to be able to respond to your enquiry or to process an application for a service we will require the information requested. If the information is not provided we may not be able to progress the enquiry correctly

How long will you keep this data for and why?

We will keep you information for as long as it is required by us or other regulatory bodies in order to comply with legal and regulatory requirements or for other operational reasons. In most cases this will be a minimum of six years.

How will my information be stored?

All information you provide to us is stored on our secure servers. We take every precaution to ensure data is safe and secure however we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access

Will this information be used to take automated decisions about me?

No.

Will my data be transferred abroad and why?

No.

What rights do I have when it comes to my data?

You have the right under the Data Protection Act 1998 (General Data Protection Regulation) to request a copy of your information and to know what it is used for and how it has been shared. This is called the right of subject access.
 
To request a copy of your data or ask questions about how it is used, please download a copy of our form and send it to: -

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Or email: data.protection.officer@knowsley.gov.uk
 
After 25 May 2018, you will be able to use your Rights under data protection law to gain more control over how your data is used. A list of these Rights, and more information about what they mean can be found at the Information Commissioner’s Office website.

Who can I complain to if I am unhappy about how my data is used?

You can complain directly to the Council’s Data Protection Team by writing to: -

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Or email: data.protection.officer@knowsley.gov.uk

 

You also have the right to complain to the Information Commissioner’s Office using the following details: -

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Website: www.ico.org.uk