Privacy policy: Family First

Who To Contact

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Email: Inforights@knowsley.gov.uk

Who will own my data once I submit it?

Knowsley Metropolitan Borough Council

Why do you need my information?

  • The reason why you provided the information – (such as a referral to Family First)
  • To monitor our performance in responding to your request
  • To allow us to communicate with you and provide services appropriate to your
  • To meet any legal requirements the Council is subject to
  • To process financial transactions including grants, payments and benefits involving us, or where we are acting on behalf of other government bodies
  • Where you have consented to the processing
  • Where processing is necessary for the prevention and/or detection of
  • Where it is necessary to protect individuals from harm or injury; and
  • Where your family is receiving services under Knowsley’s Stronger Families Programme (Knowsley’s response to the National Troubled Families Programme), we will share personal/sensitive information held by Knowsley Council and its partners with the Department for Communities and Local Government for research and evaluation purposes unless you choose to opt out of the data sharing process

What allows you to use my information?

The council provides a wide range of functions and services to members of the public and for its employees.

The majority of the functions and services the Council provides are because have an obligation or a power in law to provide them. This legal duty/power is also the reason we will collect personal data, as we need it perform our legal duties.

Examples of our legal powers can be found in legislation such as the Children Act 1989, the Local Government Act and the Localism Act 2011.

Where the council has a power in law to provide a service and to collect your data for this reason, you will not be asked for your consent to provide the information. 
You will have the right to withdraw your consent at any time and your information will not be shared without consent except to protect children or adults from harm; to aid the prevention and detection of crime.

Who will my information be shared with?

The council may need to share your personal information with a range of partners in order to provide you with services or to administer our functions.

We only share personal data where the law specifically allows it or we have a legal obligation (e.g. a court order) to do so. When we share your personal data, we will always do so in line with data protection legislation.

Examples of Partners we may share your information with are: 

  • Police Forces – where the information is required to prevent and detect crime
  • The Cabinet Office – as part of the National Fraud Initiative
  • Local Health Trusts – as part of our safeguarding obligations
  • Contractors – where commissioned services need your personal data in order to provide Council services on our behalf
  • Registered Social Landlords – as part of our housing obligations
  • Schools – as part of our education obligations
  • Merseyside Fire & Rescue Service – as part of our safeguarding and community care obligations
  • Central Government – as part of our obligations under the National Impact Study

We will not share your information with third parties for commercial purposes.

Do I have to provide this information and what will happen if I don’t?

The majority of the functions and services the Council provides are because have an obligation or a power in law to provide them. This legal duty/power is also the reason we will collect personal data, as we need it perform our legal duties.

Examples of our legal powers can be found in legislation such as the Children Act 1989, the Local Government Act and the Localism Act 2011.

Where the council has a power in law to provide a service and to collect your data for this reason, you will not be asked for your consent to provide the information. 

You will be given the option to list any services/people you do not want us to share your information with.
Your information will only be shared with your consent and will only be shared without permission if to protect children or adults from harm; to aid the prevention and detection of crime.

How long will you keep this data for and why?

Your information will be stored for 25 years.
This is in line with the council’s retention guidance. 

How will my information be stored?

Your information is stored on the Council’s Early Help Module. This system is secured with individual staff logins and passwords and is audited to monitor who has accessed and the reasons for this.

Will this information be used to take automated decisions about me?

No

Will my data be transferred abroad and why?

No except to protect children or adults from harm; to aid the prevention and detection of crime.

What rights do I have when It comes to my data?

You have the right under the Data Protection Act 1998 (General Data Protection Regulation) to request a copy of your information and to know what it is used for and how it has been shared. This is called the right of subject access.

To request a copy of your data or ask questions about how it is used, please download a copy of our form and send it to: -

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Or email: data.protection.officer@knowsley.gov.uk

Who can I complain to if I am unhappy about how my data is used?

You can complain directly to the Council’s Data Protection Team by writing to: -

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Or email: data.protection.officer@knowsley.gov.uk

You also have the right to complain to the Information Commissioner’s Office using the following details: -
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Website: www.ico.org.uk