Privacy policy: Customer services

Who To Contact

Knowsley Council
Municipal Building
Archway Road
Huyton
Liverpool
L36 9YU

Who will own my data once I submit it?

Knowsley Council

Why do you need my information?

  • To deliver the customer services required, such as logging complaints, queries or compliments
  • To provide information and advice regarding council services
  • To oversee the Council’s online portals for the provision of services such as bin collections

What allows you to use my information?

We rely on your consent to collect and use your information.

There may be times where that information is used in the legitimate interests of the council and it may also be shared without your consent for crime and disorder purposes if required.

Who will my information be shared with?

Where necessary, and depending upon the nature of your question or complaint, your data may be shared with: -

  • Relevant Council services that will handle your question or complaint
  • HMRC
  • Police Forces
  • Health Agencies
  • Other local authorities
  • Statutory Regulators such as the Information Commissioner’s Office or the Local government Ombudsman
  • Council service providers such as Tarmac

Do I have to provide this information and what will happen If I don’t?

Information is provided with your consent. You have the choice to not provide this information and to change your mind at any time. However, many services cannot be provided without your information being used.

How long will you keep this data for and why?

Complaints information will be kept for seven years. Other information may be kept for different time periods.

How will my information be stored?

Your information will be stored on secure council systems and will only be accessed on a need to know basis.

Will this information be used to take automated decisions about me?

No

Will my data be transferred abroad and why?

No
 
To find out more about your rights under the GDPR, please visit the Information Commissioner’s Office (ICO) website.
 
To request a copy of your data or ask questions about how it is used, contact:

Data Protection Officer
Knowsley Council
Municipal Building
Archway Road
Huyton
Liverpool
L36 9YU
Or email: Inforights@knowsley.gov.uk

Who can I complain to if I am unhappy about how my data is used?

You can complain directly to the Council’s Data Protection Team by writing to: -

Data Protection Officer
Knowsley Council
Municipal Building
Archway Road
Huyton
Liverpool
L36 9YU
Or via the Have Your Say online form.

You also have the right to complain to the Information Commissioner’s Office using the following details:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Website: https://ico.org.uk/