Privacy policy: Customer Liaison Team

Who To Contact

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Email: Inforights@knowsley.gov.uk

Who will own my data once I submit it?

Knowsley Council

Why do you need my information?

  • We need your personal information to confirm your identity
  • To investigate and respond to your complaint corporate complaints
  • To Investigate and respond to Adult statutory complaints
  • To investigate and respond to Children’s statutory complaints
  • To take the learning from any complaint – which will assist in the review, development and improvement of Council Services
  • To complete an annual report which is a statutory requirement for Adult and Children Statutory complaints

What allows you to use my information?

  • The NHS and Community Care Act 1990
  • National Health Service Complaints (England) Regulations 2009 No 309
  • Children (Leaving Care) Act 2000
  • Adoption and Children Act 2002
  • Children Act 2004
  • Health and Social Care (Community Health and Standards) Act 2003 Representations Procedure (England) Regulations 2006 to have a system for receiving complaints for adults and children’s social care service users or their representatives
  • Getting the Best from Complaints
  • Local Government Act 2009

Who will my information be shared with?

  • Services Areas within the Local Authority
  • North West Boroughs Health Service if related to a shared service
  • Local Government and Social Care Ombudsman

Do I have to provide this information and what will happen if I don’t?

If you do not provide the information required it may not be possible to respond to your complaint. 

How long will you keep this data for and why?

  • Complaints - Seven years
  • Ombudsman Representations - 15 Years

How will my information be stored?

  • All Corporate complaints, Adult and Children statutory complaints, Ombudsman complaints are recorded on a central SharePoint Site. This site has restricted access.
  • Investigation reports and responses relation to complex complaints is stored on a SharePoint Site – this site has access limited to Customer liaison Team.

Will this information be used to take automated decisions about me?

No

Will my data be transferred abroad and why?

No

What rights do I have when it comes to my data?

Under the General Data Protection Regulation, you have the following rights with regards to your personal data: -

  • The right to subject access – you have the right to see a copy of the personal data that the council holds about you and find out what it is used for
  • The right to rectification – you have the right to ask the council to correct or remove any inaccurate data that we hold about you
  • The right to erasure (right to be forgotten) you have the right to ask the council to remove data that we hold about you
  • The right to restriction – you have the right to ask for your information to be restricted (locked down) on council systems
  • The right to data portability – you have the right to ask for your data to be transferred back to you or to a new provider at your request
  • The right to object – you have the right to ask the council to stop using your personal data or to stop sending you marketing information, or complain about how your data is used
  • The right to prevent automated decision making – you have the right to ask the council to stop using your data to make automated decisions about you or to stop profiling your behaviour. (where applicable)

To find out more about your rights under the GDPR, please visit the Information Commissioner’s website.
 
Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Or email: data.protection.officer@knowsley.gov.uk

Who can I complain to if I am unhappy about how my data is used?

You can complain directly to the Council’s Data Protection Team by writing to: 

Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Or email: data.protection.officer@knowsley.gov.uk

You also have the right to complain to the Information Commissioner’s Office using the following details: -

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Website: www.ico.org.uk