Family Information Service

Knowsley Family Information Service (FIS) is a free and impartial service for families, including those families who have special educational needs and disabilities.

The Knowsley Family Information Service (FIS) has a website - - that can help you or someone you know get in touch with the right service at the right time.

What services can you access at the FIS?


Early Help

Early Help is all about taking steps to stop small problems becoming bigger problems for children, young people and their families. Through the website you can:

  • Find out more information about the Early Help Assessment Framework.
  • Get the contact details for the Early Help Team.
  • Access Parenting and Family Support services.
  • Get help if you have problems with crime or anti-social behaviour.
  • Get help if you have problems with debt or general problems with your finances.
  • Find the right health and wellbeing services for you.
  • Get help with homelessness or housing worries.
  • Find leisure activities.
  • Get help from practitioners.

Childcare and Early Education

Childcare and Early Education information on the website can help with the following:

  • Find out information from the Knowsley Childcare Information Service.
  • Get more information about the Childcare Brokerage Service for Parents with a Disabled Child.
  • Find childcare in Knowsley - including free childcare for 2-year-olds and how much childcare you can get for children aged 3 or 4.
  • Find out information about tax-free childcare for children under the age of 12.
  • Find out more information about childcare choices, there is lots of information for parents.
  • Find out information written for childcare providers and those interested in becoming childminders.
  • Read childcare guides, including information about Coram Family and Childcare.

Knowsley Local Offer (SEND)

Knowsley Local Offer (SEND) section of the website contains the following:

  • The Carers' Survey
  • More information and advice about the Local Offer
  • The Local Offer for Early Years (0-4 year olds), for school age children (4-16 year olds) and for those becoming adults (16-25 year olds)
  • More information about funding, travel and housing accommodation - including information about Blud Badges.
  • Newsletters and news about any SEN services you need.
  • More information about play, leisure and short breaks

Knowsley Children's Centres

There are eight children's centres in Knowsley:


Finally, you can use the website to get advice and information specifically for young people, education, employment and learning, health, wellbeing and care, play and leisure.

Who can access the FIS?

Advice and support is offered to children and young people aged from 0-19. Disabled young people can access the services up to the age of 25 years old. Parents, carers and professionals can also access the services.

You can also contact Knowsley FIS on 0151 443 3247 or by email at