Support for residents who are deaf or hard of hearing

Knowsley Deaf Service is available to Knowsley residents of all ages.

Are you unable or struggling to hear the doorbell, television, telephone, alarm clock or fire alarm? Do you miss parts of conversations?

If so, support is available to you.

If you are deaf or hard of hearing and live in the Knowsley area, Knowsley Deaf Services can provide equipment to support your daily living. 

The trained staff will make an appointment to visit you in your home to assess your needs. You will be informed about the equipment available to help you overcome any difficulties you may be facing and following an assessment, a range of equipment may be provided at no cost. 

How to make a referral

Referrals are made by contacting the Knowsley Contact Centre

Telephone: 0151 443 2600
Email: [email protected]

For information only:

Text: 07384455434
or email [email protected]

Professional referrals for adults can also be made online via the following link: Knowsley Adult Social Care Portal.

Follow the steps on the link to make a professional referral for either an Urgent Moving and Handling Assessment, Aids and Adaptations Referral, or Deaf Services referral (via the Sensory Loss Referral link).

Please note you will need to create an account to make an online referral; once created this can be logged into for any future referrals made or for retrieving previous referrals completed.

For further information and support, come and attend Knowsley's drop-in sessions at
Centre for Independent Living, Unit 11, Brickfields, Huyton Business Park, Huyton, L36 6HY or call 0151 351 8705

For dates and times of drop-in sessions, please call St Helens Deafness Resource Centre on 01744 23887, text 0738 4455434 or email [email protected]

There is an over 55s club is at Prescot Town Hall, 1 Warrington Road, Prescot L34 5QX 

The I Can Project

The I CAN Project is delivered by the Deafness Resource Centre, working across Merseyside to support people of all ages who experience deafness and hearing loss. The project is aimed at supporting families from the point of diagnosis and throughout their journey by providing impartial information and guidance.
The services are available across St Helens, Liverpool, Knowsley, Halton and Sefton offering support through a total communication approach by delivering fun and engaging activities for children and young people that can help to increase confidence and motivation and provide opportunities to meet new people and engage with their peers.
The I CAN project will provide support for the whole family delivering activities such as family sign sessions, social groups and Happy Hands a family support group for children under 10 years old and their carers.
If you would like more information about the project or to make a referral 
you can:

Virtual drop-in sessions

Every Friday from 10am to 12pm, you can join a video call to speak with someone if you want support with something such as letter translation or phone calls

What do a need to make a video call?

A device for making a video call such as a smartphone, tablet, or computer with a webcam, speaker and microphone
Internet connection
A private, well-lit area for your consulation

How do I attend?
Visit the website
When you're ready, click 'Start video call'. You may want to click 'test call' first to make sure everything is working
If you're asked, allow your browser to access your camera and microphone 

The video call is free, no information entered in stored and calls are not recorded 

British Sign Language video 

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