Building and Planning Contact

Please note that there are temporary changes to our service due to COVID-19.

This page explains how to use our Building and Planning services during this time.

Our flexible working policy and actions taken internally are helping us reduce the risk of the virus being spread.

Whilst our service may suffer from some mild disruption - for which we apologise in advance - this means that Knowsley and Halton Building Control services can carry on providing our statutory function during this challenging and unpredictable time, by using alternative methods.

At time of writing, we are putting in the following measures so that our customers can receive an undisrupted service until the Government advises us that normal business practices can resume.

  1. Applications - all building control services applications must be done online at bcsubmissions@knowsley.gov.uk
  2. Plan checking - this service will carry on as normal.
  3. Site inspections - to ensure the health and wellbeing of staff and anyone they come into contact with, we are changing our approach to site work.

Site inspection information during COVID-19 period

Virtual inspections

Where appropriate, we will carry out certain inspections virtually and obtain the necessary evidence to confirm compliance.

Pre-site visit assessment

For certain inspections, we recognise that it is still necessary to attend on-site. Before the visit, you will be asked the following questions:

  1. Has anyone at the site (property owner or builder) been ill and displaying the coronavirus symptoms?
  2. Has anyone at the site (property owner or builder) travelled from Italy, Spain or China within the last 2 weeks?
  3. Could the inspection be carried out in the absence of the property owner or homeowner if necessary?

If the answer is YES to questions 1 or 2 then we will ask to delay to our visit until the necessary quarantine period is over.

If you do have any questions, please do get in touch at bcsubmissions@knowsley.gov.uk or contact 0151 443 5830.


If you are looking for the General Enquiries phone number for Knowsley Council instead - please call 0151 489 6000 and await the options listed. Alternatively, please visit the main Customer Services contact page.


Below are the contact details specifically for Knowsley Council Building and Planning for planning services in Knowsley, planning permission and Knowsley planning applications. Get in touch by e-mail, telephone or write to us.

Planning applications, planning enforcement issues, street naming and numbering


For more information about Planning Applications, Planning enforcement issue, or Street naming and numbering please contact a member of the Planning Services team. 
Call us on 0151 443 2381 or email planning@knowsley.gov.uk

Building regulation approval, reporting dangerous structures or demolitions


Building Regulation approval, reporting a dangerous structure or demolitions please contact a member of the Building Control team
Call us on 0151 443 2380 or email bcsubmissions@knowsley.gov.uk.

Highways problems, drainage problems, road or street problems


Highways, drainage, road or street problems please contact a member of the Highways team
Call us on 0800 023 2334 or email HighwaysEnquiriesand.Complaints@knowsley.gov.uk.

Conservation areas, listed buildings or heritage schemes


Information on Conservation areas, listed buildings or Heritage schemes please contact a member of the Heritage Conservation team
Call us on 0151 443 2780 or email planning@knowsley.gov.uk

Trees and development or tree protection orders


Trees and development and Tree Protection orders please contact a member of the Arboricultural team
Call us on 0151 443 2381 or email planning@knowsley.gov.uk

Local Plan, planning policies or neighbourhood planning


Local Plan, Planning Policies, Neighbourhood Planning please contact a member of the Local Plan team.
Call us on 0151 443 2326, or email localplan@knowsley.gov.uk

Alternatively you can write to any of the above teams at:
Knowsley Council
Ground Floor
Yorkon Building, Archway Road
Liverpool
L36 9FB