Registering a death

Who To Contact

Knowsley Register Office
High Street, Prescot
L34 3LD
Opening times: 9am - 5pm Mon to Fri

Telephone: 0151 443 2900




We are registering deaths by telephone until further notice. Please contact us on 0151 443 2900 to make an appointment. 
A death should be registered within five days unless a coroner is investigating the circumstances surrounding the death. Deaths should be registered at the local register office for the area where the death took place.

If it is more convenient, you are able to register the death by declaration at another register office. This means that you will not receive any documents at this appointment. Details of the death will be forwarded to the relevant office for the area where the death took place who will then send documents to you. Please note that the declaration process could delay funeral arrangements.

If you would like to register a death at Knowsley Register Office please book an appointment online or contact us to make an appointment.

Who can register a death?

  • A relative
  • A person present at the death (only in the absence of a relative)
  • The person arranging the funeral - this does not mean the funeral director (only in the absence of a relative)
  • The occupier of the premises where the death occured, if they were aware of the death.  For example, the matron of a nursing home or Hospital Administrator (only in the absence of a relative) 

What information will I need to provide when registering a death?

You will need to provide the registrar with the following details about the deceased:

  • Medical certificate of cause of death if applicable (issued by the doctor or hospital who was treating the deceased). If a death has been referred to the Coroner please contact the office to check relevant paperwork has been received before making your appointment.
  • Full name, surname and maiden name (if married).
  • Date and place of death.
  • Date and place of birth.
  • Occupation and whether the deceased was married or had a civil partner.
  • Name and date of birth of spouse or civil partner (if applicable).
  • Home address.
  • Whether the deceased was receiving a pension or public fund allowance.
  • NHS Card (if available)


You can purchase a death certificate for a fee of £11 when you register the death.

What happens next?

We will give you a document at the registration appointment which allows burial or cremation to take place, unless the coroner has already done so.  We will also issue a form that you need to return to the Department for Work and Pensions if the deceased was receiving a state pension or other benefits.

Urgent death registrations

Sometimes a burial needs to take place within 24 hours of the death occurring. This can be because of the deceased religious beliefs. You will need to speak to a Registrar who can provide further information. Please contact the office on 0151 443 2900. If you call out of office hours please follow the instructions provided on the telephone message.

Tell us once

When somebody dies, a number of organisations need to be informed.
Knowsley Council’s Tell Us Once service can make this easier for you by telling the people who need to know.

This means that you simply need to ‘tell us once’ and we will provide the information to the Department for Work and Pensions (DWP) to pass on to other government departments and council services.

How will the service help me?

It means that you will not have to contact lots of different organisations separately with the same information.

It is important to inform the relevant organisations so that they don’t continue to contact someone who has died or attempt to take any payments from them.

Which organisations will receive the information?

We can provide information to the following council services as appropriate:

  • Council tax
  • Benefits service
  • Libraries
  • Blue badges
  • Adult services
  • Children’s services
  • Collection of payments for council services
  • Electoral services

The following organisations can also be informed:

  • Department for Work and Pensions
  • The Pension, Disability and Carers Service
  • Jobcentre Plus
  • HM Revenue and Customs
  • Child Benefit
  • Tax Credits
  • Identity and Passport Service
  • The Driver and Vehicle Licensing Authority (DVLA)

How do I use the service?

You will need to book an appointment at our register office to register the death.

For more details about the Tell Us Once service please speak to the registrar at your appointment.

You can also complete the online notification at or contact the Department for Work and Pensions on 0800 085 7308 after the death has been registered. 

Planning a funeral (during the COVID pandemic)

For many people, losing a loved one is often a very emotional time and during the pandemic many families have not been able to organise the funeral they would have liked. In all tiers and during periods of lockdown, you can arrange and attend funerals and other religious or commemorative events to mark a death (note there will be limitations to the number of people who are able to attend). Guidance is in place to minimise the spread of coronavirus.

Privacy notice

Knowsley Council uses the information you provide for the 'Tell Us Once' service to enable us to notify a range of council and central government services on your behalf.

The council uses a secure network to share your information and we will only pass on the minimum amount of information that is necessary.
If you have any comments, queries or concerns about Data Protection, please visit the data protection page.
Book an appointment online