Financial advice and support

A number of local and national services can offer you free help and support. They can help you manage your money, sort debts or claim the benefits you are entitled to.

Call the council’s dedicated Financial Advice line on 0151 443 3300 to find out more about free sources of money and debt advice, and credit unions.

On this page, you will find:

Local advice and support 

Residents can visit the KHT Advice Hub to find local support services in areas including debt advice, employment, training, health and wellbeing, furniture, getting online and claiming Universal Credit.

Many other organisations offer free and confidential face-to-face advice to Knowsley residents. Some exceptions apply, so check the details below and if in doubt get in touch before you visit. This advice includes:

National money advice and support

Money advice is also available online through a number of national organisations.  Again, the advice is confidential and free.

Turn2uswww.turn2us.org.uk
 
Free confidential information and advice on benefits, grants and managing your money, with an online benefits calculator to work out what you could claim. Visit their website or, if you don’t have access to the internet call 0808 802 2000.
 
Money Advice Servicewww.moneyadviceservice.org.uk
Free, clear and unbiased advice to help you manage your money. Visit their website or call 0800 138 7777 to speak with a trained advisor.

Debt Support Trustwww.debtsupporttrust.org.uk
 
Online or telephone debt advice.  Use their ‘debt analyser’ tool to work out where your money goes and which solution might be best.

National debt services 

Stepchange
 
Free advice can give you your options. Call 0800 138 1111.
 
National Debtlinewww.nationaldebtline.co.uk
 
Free, confidential and independent advice on dealing with debt problems. Visit their website or call 0808 808 4000 for more information.

Trust Funds and passported benefits 

Receipt of certain benefits can give entitlement to further benefits or services, for example eye tests, NHS Prescription costs and Healthy Start vouchers. Check the Entitledto website for further details.

Examples include Healthy Start vouchers, Warm Home Discount Scheme, and Free School Meals.
 
British Gas Energy Trust 

Help for those struggling to pay energy bills. Support includes:

  • Clearing gas or electricity debts (for British Gas and customers of other utility companies) 
  • Boiler replacement
  • The purchase of energy efficient white goods or cookers. 

Visit their website or call 01733 421060.

 

United Utilities Trust Fund 

Available to United Utilities customers. Support is paid as a one-off grant to priority creditors, mostly to help clear water debt or to help with water charges. Visit their website or call 0300 790 6172.

NHS Healthy Start   
Provide free weekly vouchers to spend on milk, plain fresh and frozen fruit and vegetables, and infant formula milk. The scheme also provides free vitamins. Visit their website or call 0345 607 6823.

Legal and consumer support services 

Community Legal Advice – www.clsdirect.org.uk 

Provide free legal information (not advice). Search for a local legal advisor or solicitor, or read their selection of legal information leaflets and factsheets.

Citizens Advice Consumer Helpline – 03454 040506

(Previously known as Consumer Direct.) Practical advice on all kinds of consumer problems from credit issues to energy and faulty household appliances.  

Help with benefits (checking entitlement or making a claim)

 

 
Open to all
 
Citizens Advice Knowsley
 
Huyton – open for drop in Monday, Tuesday, Weds and Friday 9am – 3pm.
Thurs 9 – 2.30pm is drop in for money advice

Kirkby – open for drop in Mon, Weds, Thurs and Friday 9am – 3pm.
Tues drop in for money advice

Halewood – appointments only, Monday to Thursday. Call the appointment line on 0151 294 4081

Call Adviceline for telephone advice 0300 330 9008 or visit their website.
.
 
27 Cavendish Walk, Huyton L36 9YG

142 Cherryfield drive, Kirkby L32 8RX

Halewood Centre, Roseheath Drive, Halewood L26 9UH.
Prescot and Whiston Community Advice Centre Drop in Monday – Friday 9.15am – 1pm.
 
 
Prescot Centre, Eccleston Street, Prescot L34 5GA.
 
Telephone 0151 443 4639.
 
With restrictions
 
Age UK Mid Mersey Benefits advice and help to claim for residents aged 65 and over.

Face-to-face appointments and telephone advice available Mondays and Tuesdays.

Call 0151 559 3065 and leave a message if required
Roby Community Centre
Merton Crescent,
Huyton,
L36 4LD
Centre 63 For 16-25 year-olds. Covers housing, debt and welfare benefits.
 
 
Old Hall Lane, Kirkby L32 5TH.
 
Call 0151 549 1494 or visit their website.
KHT KHT tenants only.
By appointment only, available Mon – Fri.
 
 
Available across the borough.
 
Call 0151 290 7000 or email imxreferrals@firstark.com.
TASC (Tailored Advice Services in Communities) For Northwood residents only.
 
Drop in Weds 1.30pm-4pm and Thurs 10am-1.30pm.
 
Performance Studios, 11 Lifton Rd, Kirkby.
 
Call 0151 548 4924 or email tascommunities@outlook.com

Help to sort debts

 
 
Open to all
 
Citizens Advice Knowsley
 
Huyton – open for drop in Monday, Tuesday, Weds and Friday 9am – 3pm.
Thurs 9 – 2.30pm is drop in for money advice

Kirkby – open for drop in Mon, Weds, Thurs and Friday 9am – 3pm.
Tues drop in for money advice

Halewood – appointments only, Monday to Thursday. Call the appointment line on 0151 294 4081

Call Adviceline for telephone advice 0300 330 9008 or visit their website
 
27 Cavendish Walk, Huyton L36 9YG

142 Cherryfield drive, Kirkby L32 8RX.
 
Halewood Centre, Roseheath Drive, Halewood L26 9UH.
Centre 63 For 16-25 year olds. Covers housing, debt and welfare benefits.
 
Call 0151 549 1494 or visit their website.
Old Hall Lane, Kirkby L32 5TH.
Jubilee Debt Advice Drop-in at Changing Lives, Kirkby every Friday 10am-2pm.
 
Changing Lives, 101-105 Cherryfield Drive, Kirkby.
 
Part of the Big Help Project. Drop in or call 0151 482 6089, or email jda@big-help.info.
 
 
With restrictions
 
TASC (Tailored Advice Services in Communities) For Northwood residents only.
 
Drop in Weds 1.30pm-4pm and Thurs 10am-1.30pm.
 
Performance Studios, 11 Lifton Rd, Kirkby.
 
Call 0151 548 4924 or tascommunities@outlook.com.
 

Help to manage your money

 

 
Open to all
 
TESS – anyone in rented accommodation Based in ForHousing but open to all.
 
Includes benefit checks and claims, budgeting and debt advice.
 
16 The Croft, Stockbridge Village, L28 1NR.
 
0300 123 55 22.
 
With restrictions
 
Citizens Advice Knowsley Offer various projects to help residents manage their money.
 
 
Contact 0151 477 6023 to find out more, or call into the Citizens Advice offices.
 

Financial Services (including low cost loans, savings and affordable white goods and electricals)

 
 
Open to all
 
Enterprise Credit Union Low cost loans and saving accounts.  Offer same day loan on certain products.
 
Open to all living or working in Knowsley.
 
Several offices across Knowsley.
Main office Hall Lane, Huyton, L36 6AX, 0151 482 0177.
 
Also Page Moss, Prescot and Halewood.
 
Visit their website.
Knowsley Mutual Credit Union Low cost loans and saving accounts. Offer same day loan on certain products.
 
Open to all living or working in Knowsley.
 
Based in Kirkby town centre.
Kirkby Campus, Cherryfield Drive, Kirkby L32 8SF
 
Call 0151 545 3380.
 
Email enquiries@knowsleymutualcu.co.uk.
 
Visit the Knowsley Mutual Credit Union website
 
 
 
Homes with Style New white goods, electricals and furniture (quality new and used).
 
Can be bought outright or with the option of credit.
Call in to the shop: Homes with Style,
Derby Rd, Huyton, 0151 792 5346.
 
 Where to go in a crisis
 
 
Open to all
 
Knowsley Foodbank Three days emergency food – a voucher is required from a partner agency. 
 
Vouchers are held by a range of services including Citizens Advice, Children’s Centres, schools and health visitors.
 
10 distribution centres open Mon – Sat.
 
Call 0151 482 6089 or 07731 789794.
 
Email info@knowsley.foodbank.org.uk
 
Visit the Knowsley Foodbank website
 
Head office - Link Rd Depot, Link Road, Huyton L36 6AP.
Stop Loan Sharks Support for victims and witnesses of illegal lending. Will prosecute loan sharks. Call the confidential hotline on 0300 555 2222 (open 24/7) or email reportaloanshark@
stoploansharks.gov.uk
 
With restrictions
 
Emergency Support Scheme (Knowsley Council)
 
Fuel
Support with fuel to residents who meet the council’s criteria. Expectation that help with be sought to resolve the issue.
 
Further details here.
Residents should apply online either through the council’s customer portal (register for online services or log in to your online account). You must have a Council Tax account number, or a Housing Benefit/Council Tax Reduction claim reference to register your application through the Customer Portal.
 
You can also apply through the council’s website – go to Online Services and ‘Apply for it’.
 
Residents without access to a computer or the internet at home can get online in various venues across Knowsley
 
If you cannot apply online, you can ring the council on 0151 443 3200 where an advisor can take your claim over the phone. View opening hours
Emergency Support Scheme (Knowsley Council)
 
Food
The council’s scheme can provide you with a voucher for Knowsley Food Support.
 
View further details.
If you have a support worker or are receiving support from a local support agency, speak to them in the first instance. 
If you do not have a support worker or the local agency cannot help you, ring Knowsley Food Support direct on 0151 538 8243.  The line is open Monday to Friday 10am – 4.30pm.
 
Claiming or plan to claim Universal Credit?
 

For further information on Universal Credit including eligibility and planners to help residents prepare, visit the Governments Universal Credit website or Knowsley Council’s Universal Credit pages.  Universal Credit does not include help towards Council Tax; if residents think they are eligible they should claim this separately from Knowsley Council’s Council Tax Reduction page.
 
A range of support is available to residents who claim or want to claim Universal Credit. This covers:

Support from the Department for Work and Pensions

 
Type of Support Detail How to apply
Advance Payment Up to 100% of the first UC payment can be received early.  Repaid over (up to) 12 months.  
 
 
 
Ask your DWP Workcoach or call the UC helpline on 0800 328 5644.
 
Can be requested at any time.
Alternative Payment Arrangements In some circumstances, the monthly payments can be made direct to the landlord, split between partners or received more often than monthly.
Hardship Payment Can be requested if a sanction has been applied.
 
 

Where can residents go for digital support?

 

Support to complete the online claim and develop digital skills

Support to get online, set up an email address, upload documents, make a claim for Universal Credit and verify identity should be done through the Citizens Advice ‘Help to Claim’ service. Residents should call the Freephone number 0800 144 8444 in the first instance and will be offered a local appointment for help. Calls are free from landlines and mobiles. Lines are open Monday to Friday 8am to 6pm.  

Local Job Centres will support residents to use computers and get online. Staff will be available to assist residents using the online Universal Credit system. There is no need to book but residents may need to wait during busy periods.

Other support to get online

Alongside ‘Help to Claim’, residents looking for further support can call into any of the free digital drop-in sessions provided by Knowsley Family and Community Education FACE, the council’s adult and community education service.

Details of the free drop in sessions are below, or residents can contact FACE directly on 0151 443 5389.

 

Area Day Time Venue
Halewood Monday 10am - 12.30pm Halewood Library, L26 0TS
Huyton Tuesday 9.30am - 12.30pm Huyton Library, L36 9GD
Huyton Tuesday 1pm - 3.30pm Merton Crescent, L36 4LD
Huyton Tuesday 10am - 12.30pm Huyton Library, L36 9GD
Huyton Wednesday 12.30pm - 3pm The Gate Community Centre, L14 9NQ
Halewood Wednesday 9.30am - 12noon New Hutte Neighbourhood Centre, L26 1TT
Huyton Wednesday 9.30am - 12noon St. John's Information Zone, L36 0UB
Huyton Thursday 1pm - 3pm St. John's Information Zone, L36 0UB
Kirkby Friday 10am - 12.30pm Kirkby Library, L32 8XY
Huyton Friday 1pm - 3.30pm Bluebell Park Apartments, L36 7YB

Digital Champions are based in each Knowsley Council One Stop Shop to help residents sign up to and use the Council’s digital services. There is no need to book but check One Stop Shop opening hours here. Support to get online, set up an email address, upload documents and make a claim for Universal Credit should be done through the Citizens Advice ‘Help to Claim’ service. Residents should call 0800 144 8444 in the first instance and will be offered a local appointment for help.

Access to computers and Wi-Fi only (without support)

Residents who can’t access a computer or get online at home can use free computers and / or Wi-Fi in any of the following sites across Knowsley.

 
Venue Address
Huyton  
Huyton Jobcentre Edendale House, Lathom Road, Huyton L36 9XS
Huyton One Stop Shop Archway Road, Huyton L36 9YU
Huyton Library Civic Way, Huyton, L36 9GD
   
Kirkby  
Kirkby Jobcentre St Chad's House, St Chad's Drive, Kirkby L32 8RW
Kirkby One Stop Shop Kirkby Centre, Norwich Way, Kirkby, L32 8XY
Kirkby Library 1st floor, Kirkby Centre, Norwich Way, Kirkby, L32 8XY
   
Halewood  
Halewood Library Halewood Centre, Roseheath Drive, L26 9UH
Halewood One Stop Shop Halewood Centre, Roseheath Drive, L26 9UH
Belle Vale Jobcentre Crown Building, 302 Childwall Valley Road L25 2UF
   
Prescot  
Prescot One Stop Shop The Prescot Centre, Aspinall Street, Prescot, L34 5GA
Prescot Library The Prescot Centre, Aspinall Street, Prescot, L34 5GA
   
Stockbridge Village  
Stockbridge Library The Withens, Stockbridge Village, L28 1AB


To find where you can ‘get online’ with access to computers, Wi-Fi and digital skills training, visit ‘My Neighbourhood’ on the Council’s website and add your postcode.

Knowsley Housing Trust tenants can also approach KHT for support. Visit their Advice Hub for details.  

Other sources of money advice 

Other free sources of money advice are available locally, and are open to all residents, not just those who want to claim or have claimed Universal Credit 
 
Many Registered Social Landlords, including KHT and ForHousing, offer money advice to their tenants. Social tenants claiming Universal Credit should contact their Landlord to see what other support and advice they can provide.
 
Money advice is also available online through the Money Advice Service. Visit Money Manager for Universal Credit Claimants for support tailored to your needs.