Knowsley ranked first in National Highways and Transport Survey

Published on: Monday, 09-November-2015

Knowsley Council has been ranked as the Best Overall Performer in the National Highways and Transportation (NHT) Public Satisfaction Survey 2015.

This is the third year Knowsley has taken part in the survey and the ranking for the authority has improved year on year.

The ranking is based on the views of Knowsley residents who were randomly selected to take part in the survey earlier this year.

Cllr Mike Murphy, Knowsley’s Cabinet Member for Regeneration, Economy and Skills said: “This is a remarkable achievement for the council’s highways and transportation service, particularly as this continuous improvement has been secured in an extremely turbulent and challenging financial period for local government.

“The NHT Survey results are a welcome recognition of the council’s commitment to deliver an effective highways and transportation service.”

Knowsley has achieved the ranking of Overall Best Performer both locally and nationally. It was specifically highlighted as a Best Performer for location of permanent traffic lights, waiting time at permanent traffic lights, how it deals with flooding on roads and pavements and signposting of road diversions. It was also highlighted as the Biggest Improver for reliability of community transport.

The NHT Public Satisfaction Survey is now in its eighth year and it collects public perspectives on, and satisfaction with, highway and transport services in local authority areas.  It is a unique, standardised, collaboration between highway authorities across the UK enabling comparison, knowledge sharing, and the potential to improve efficiencies by the sharing of good practice.

The 2015 Survey has seen an increase in participation, with 87 authorities taking part initially and a further 13 in a unique second run of the survey in October, making a total of 100 authorities.