Knowsley App makes reporting local issues easy

Published on: Monday, 09-March-2015

A new ‘app’ has made it even easier for residents in Knowsley to contact the council.

The Knowsley Council App for smartphones and tablets, gives people another choice when it comes to reporting local issues such as littering, flytipping or missed bin collections.

The council’s website already allows people to contact the council online with concerns, pay bills and find out essential information.

The new app is designed to complement this, with simple forms which allow residents to easily and quickly report incidents of flytipping, littering, dog fouling, noise pollution or missed bin collections. Users can even pinpoint on a map exactly where the problem is and upload a photograph to help council officers find and fix the issue speedily.

Cllr Ron Round, Leader of Knowsley Council, said “We want to make it as easy as possible for residents to contact us about the issues which matter most to them. Our new app means you can report littering, dog fouling or fly-tipping in just a few minutes at a time and place to suit you. So, no time being held in a queue on the phone, or waiting in line at a One Stop Shop and what’s more it’s free!”

“Encouraging more people to contact us online, rather than in person or on the phone, will also help the council make important efficiency savings by reducing the cost to the council of these interactions.”

Indeed, the council estimates that on average, each face-to-face interaction with a resident costs the council approximately £7.81, compared to just 17p for transactions carried out online. 

The Knowsley Council app is available to download for free now from the App Store, Windows Store or Google Play.

Further releases of the app are planned in the coming months along with the on-going development of the council website to handle more online transactions.