Contacting Knowsley Housing Trust

Published on: Tuesday, 01-March-2016

From April, Knowsley Housing Trust (KHT) will no longer operate a face-to-face enquiry service at any of the council’s One Stop Shops.

KHT has taken the decision in order to reduce the organisation’s costs and encourage tenants to use alternative ways to get in touch.

However, if you are a tenant who lives in a KHT property you will still be able to contact them in a number of different ways:

  • You can ring KHT on 0151 290 7000 between 8am to 8pm, Monday to Friday and also on Saturday mornings between 9.30am and 1pm
  • Use the automated customer portal on the KHT website to pay your rent, report repairs and anti-social behaviour and apply for homes
  • You will still be able to pay rent by cash or card or cheques using the payment machines inside the council One Stop Shops in Halewood, Huyton, Kirkby and Prescot
  • You can call KHT’s automated service on 0884 4557 8321 – you will need your 19 digit rent account number

The final date KHT will have a front counter service in the council’s One Stop Shops is 31 March 2016.

For more information, visit the KHT website or ring the KHT contact centre on 0151 290 7000.