BT loss of service update – 14 February 2014

Published on: Friday, 14-February-2014

BT Engineers are continuing to work 24 hours a day, 7 days a week to resolve the issues with telephone, broadband and TV services in the centre of the borough.

We understand from the Engineers that progress is positive and reconnections are continuing on a minute by minute basis.  BT is anticipating that service will be fully restored by the end of next week

For the latest updates relating to telephone, broadband or TV services, residents and businesses are advised to contact their telephone or broadband service provider.  If you haven’t got the contact details of your service provider, you may find the following information useful:-

BT Residential              
Telephone:    0800 800 150
Text phone:   18001 0800 800 150
Address:        Customer Service Manager, BT Customer Correspondence Centre, Providence Row, Durham, DH98 1BT.

BT Business Customers
Telephone:    0800 800 152
Address:        BT Accounts, Providence Row, Durham, DH98 1BT.

TalkTalk Residential
Telephone:    0870 444 1820
Address:        Customer Relations Department, TalkTalk Group, PO Box 360, Southampton, SO30 2LY.

TalkTalk Business
Telephone:    0800 083 2545
Address:        TalkTalk Business, Standford House, Garrett Field, Birchwood, Warrington, WA3 7BH.

Sky Residential
Telephone:    08442 411 653

Residents are being asked to support one another through this period of inconvenience. If you have any health and wellbeing concerns about a neighbour, please contact the Knowsley Access Team on 0151 443 2600.