Revenues and Benefits Apprentice - Knowsley Council - REF: CVP 761

Revenues & Benefits are responsible for a number of functions including the collection of Council Tax and Business Rates and for administering the Housing Benefit and Council Tax Reduction Schemes.

The successful candidate will work across the service gaining experience in revenue collection and benefits administration.

The successful candidate will have a good standard of education and the ability to demonstrate good communication and numerical skills are essential along with enthusiasm and a willingness to learn.

For an informal discussion please contact Steve Boardman on 0151 443 4047 or Alison Burton on 0151 443 4164.

Key responsibilities for the role:

This is not a comprehensive list of all the tasks, which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken. Depending on assigned department, duties may include;

  • Input and retrieve information using computerised office systems
  • Update and maintain accounts in accordance with established procedures
  • Photocopy and distribute information using appropriate office equipment
  • Receive, sort and distribute incoming and outgoing mail
  • Deal with initial telephone enquiries, take messages and forward to appropriate personnel
  • Deal with confidential information in an appropriate manner
  • Prioritise work activities in order to meet deadlines and achieve personal and organisational objectives
  • Maintain and promote a customer-orientated service in accordance the Councils quality standards
  • Develop a thorough understanding of departmental practice, procedures and work instructions
  • Participate in personal development and training appropriate to the post
  • Undertake such duties, appropriate to the post, which may be assigned from time to time

Closing date: Friday 1 November 2019

Location: Huyton
Contracted hours: 36
Hourly rate of pay: Apprentice/Real Living Wage £9.25 per hour
 

How to apply:

Before applying, take a look at the Job Pack.

  1. Download and complete the application form - Application Form (Word)Application Form (PDF)
  2. Return it via e-mail to theknowsleyapprentice@knowsley.gov.uk

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please e-mail theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support'