Revenues and Benefits Apprentice - Knowsley Council - REF: CVP 761

Revenues & Benefits are responsible for a number of functions including the collection of Council Tax and Business Rates and for administering the Housing Benefit and Council Tax Reduction Schemes.

The successful candidate will work across the service gaining experience in revenue collection and benefits administration.

The successful candidate will have a good standard of education and the ability to demonstrate good communication and numerical skills are essential along with enthusiasm and a willingness to learn.

For an informal discussion please contact Steve Boardman on 0151 443 4047 or Alison Burton on 0151 443 4164.

Key responsibilities for the role:

This is not a comprehensive list of all the tasks, which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken. Depending on assigned department, duties may include;

  • Input and retrieve information using computerised office systems
  • Update and maintain accounts in accordance with established procedures
  • Photocopy and distribute information using appropriate office equipment
  • Receive, sort and distribute incoming and outgoing mail
  • Deal with initial telephone enquiries, take messages and forward to appropriate personnel
  • Deal with confidential information in an appropriate manner
  • Prioritise work activities in order to meet deadlines and achieve personal and organisational objectives
  • Maintain and promote a customer-orientated service in accordance the Councils quality standards
  • Develop a thorough understanding of departmental practice, procedures and work instructions
  • Participate in personal development and training appropriate to the post
  • Undertake such duties, appropriate to the post, which may be assigned from time to time

Closing date: Friday 1 November 2019

Location: Huyton
Contracted hours: 36
Hourly rate of pay: Apprentice/Real Living Wage £9.25 per hour

How to apply:

Before applying, take a look at the Job Pack.

  1. Download and complete the application form - Application Form (Word)Application Form (PDF)
  2. Return it via e-mail to

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If you would like support completing your application form, please e-mail with the subject heading 'Application Support'