Ventilux designs, manufactures and offers an extensive range of safety system products and services, including emergency lighting, central battery systems, Luminaire conversion equipment, Nurse Call, emergency lighting commissioning, service and maintenance. Ventilux was founded in 1986, and has since grown steadily to become one of the largest independent emergency lighting manufacturers in Europe & the Middle East.
Key responsibilities for the role:
Responsible for effective warehouse management and providing support to Sales and Technical departments.
- Ensure the warehouse is maintained efficiently, with stocks stored in allocated racks which are accurately labelled.
- Place orders with Ventilux Ireland.
- Create PODs.
- Receive all goods inwards, using forklift for pallets.
- Print off POs and check off against delivery docket.
- Check off items against delivery docket.
- Input stock received onto system.
- Sign off delivery docket and send to office administrator.
- Identify missing items and place on back order, inform Sales of missing items.
- Organise logistics/couriers.
- Pick off stock from shelves.
- Pack in boxes or pallets accordingly.
- Print off labels and delivery documentation.
- Load onto vans/lorries using forklift where appropriate.
- File packing list on the system_ Include POD in Filing.
- Receive returned /faulty goods and complete all paperwork.
- Agree returns % with Sales Eng & office administrator
- Organise returns and forward on faulty goods to Ventilux Ireland.
- Ensure customers are kept up to date on status of returns and credit issued.
- Carry out regular stock takes and record any discrepancies.
- Ensure stock is stored to assigned locations.
- Keep stock control sheet updated.
- Service Engineers stock – check off lists presented by Service Engineers and record on system.
- Resolve any maintenance issues when they arise.
- Carry out weekly checks ensuring oil and battery water is topped up.
- Electrically charge fork lift overnight.
- Ensure fork lift and pallet trucks, shutters and bollards are serviced once a year and documents filed on the system.
Dealing with customer queries
- Deal with customer queries, ensuring the customers enquiry is understood and relevant information is provided.
- Seek advice if further technical knowledge is required and get back to the customer in a timely manner.
- Follow up with customer queries when required.
- On receipt of order ensure correct POs are taken.
- Process order on Macola/UK/Export system, ensuring all fields are completed.
- Liaise with production and materials where necessary on lead times and availability of stock.
- Liaise with Electrical Design team to complete projects when required.
- Follow up with purchasing on outstanding orders.
- Liaise with despatch Ireland on orders.
- If changes to the order are made during the process, ensure the POs are adjusted to account for changes to the order.
- Inform customers of any possible delays to their order.
- Work pro-actively with the Sales team to ensure the sales objectives and targets are met to provide an efficient level of customer service.
- Follow the company Health & Safety policies.
- Ensure PPE is worn at all times in warehouse and whilst operating machinery.
- Ensure anyone working in the warehouse is trained to meet the standards set.
- Ensure workstations and area are kept clean and tidy at all times.
- Be proactive and work with other areas.
- Provide cover for other areas when required.
- Ensure your product knowledge is current.
- Generate quotes and process order.
- To be pro-active in resolving issues as they arise.
- To stop a process if quality issues arise.
- To hold an order if accurate POs are not in place.
Key skills to be successful in your application are:
- Organised with good time management and planning skills.
- People and customer service orientated.
- Systems orientated with a thorough approach to tasks.
- Taking responsibility for the role and being pro-active in resolving issues as they arise.
- Target focused.
- Goal orientated.
Contracted hours: 40
Hourly rate of pay: NMW plus 10%
Closing date: 19 January, 2022
How to apply:
Top tips for filling in the application form:
- Research the employer offering the job. Find out what they do and what the job involves.
- Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
- Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
- If you would like support completing your application form, please email firstname.lastname@example.org with the subject heading 'Application Support’.
- Before you start filling in your form, always check the instructions for filling in the application form.
- Make sure you take your time. Don’t rush as you may make mistakes!
- Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
- Make sure any writing is neat and easy to read, and check your spelling.
- Answer all questions and fill in all the boxes/spaces.
- If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
- Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
- Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
- Ask a friend or relative to check your application form before you send it.