IT Apprentice - Livv Housing Group Ref: KA 005

Who To Contact

Company overview 

Livv Housing Group is an independent housing association, providing first-class homes, support and services to customers across Knowsley. Livv is dedicated to achieving positive social impact and flourishing communities. Our prime objective is to work alongside our customers and local, regional and national partners to be the provider of choice for great homes and much more.

Key Responsibilities for the Role:

The ICT Apprentice will work as part of the ICT Team and will provide hardware and software application support to users across the Group, either resolving issues directly or working with internal and external e vendors to ensure that any system fixes and enhancements are effectively resolved within agreed priorities and timescales outlined within our service level agreements.
 

  • Participate in ICT Service Desk operation 
  • Review incidents and requests to ensure incidents are completed in-line with the group’s SLA and ensuring customers are kept informed of progress
  • Provide end users with day-to-day support in the use of the Livv Housing Groups corporate business applications such as housing systems, finance systems, workflow systems, document management systems, HR and time recording systems and any interfaces into other systems, as well as providing the group with day-to-day support and training with the in-house corporate reporting solution including the build and maintenance of management information reports and dashboards
  • Liaison with vendors’ help desks to resolve application and interface problems, issues and bugs raised by end-users within agreed timescales
  • Systems administrator for the Groups application software packages
  • Roll out and install new and replacement hardware and software to customers as required and assist with the moving and set up of IT equipment during office moves
  • Provide a server operating system administration service under the guidance of the Manager – Technical Support
  • To work towards the following qualification Level 3 Digital support technician / Institute for Apprenticeships and Technical Education at St Helens College (duration 18 months).

Key skills to be successful in your application: 

 
  • Good understanding and a keen interest in IT
  • Ability to develop effective working relationships with colleagues and system users
  • Constructive and resilient when handling work related issues
  • Stamina, drive and resilience
  • Demonstrable problem solving skills
  • Enthusiastic, Self-Motivated, Good Attention to detail, and Willing to Learn
  • Good interpersonal skills and able to relate well to fellow team members
  • Minimum 3 level 4 GCSE’s which much include Maths or English.

Closing date: Monday, 29 March, 2021.

Location: IT Department
Contracted hours: 35
Hourly rate of pay: National Minimum Wage

How to apply: 
1. Download and complete the application form 

2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’