Lettings Apprentice - Knowsley Housing Trust (part of First Ark) - REF: K040

The First Ark Group is one of the largest providers of social housing in the North West of England. KHT are a progressive not for profit, independent housing association based in Knowsley, a vibrant and dynamic urban area of Merseyside.

They manage over 14,000 high quality homes at affordable rents. They are recruiting apprentices to support the delivery of the service.

Key responsibilities for the role:

  • Must be able to complete an apprenticeship framework in Facilities Management Level 2 NVQ
  • Respond to enquiries from the public, by telephone and by letter in a helpful and responsive manner
  • Assist in the maintenance of marketing information and websites in relation to property lettings
  • Carry out a range of clerical and administrative tasks to support the work of all sections of the office and assist in the provision of an effective housing service
  • The preparation of statements and statistics, completion of returns, electronic entry of documents and the maintenance of filing and record systems
  • Routine liaison with other sections, divisions and outside bodies
  • Assist in the preparation of monitoring information against performance targets

Key skills to be successful in your application:

  • Qualifications/predicted required: 3 GCSEs grade C and above/ 4-9 including Maths and English
  • Health & Safety - to adhere to the Trust’s overall strategy and ensure compliance with all statutory obligations concerning Health and Safety
  • Risk Assessment - To contribute effectively to risk identification, assessment and the implementation of controls
  • Equality & Diversity - you will be expected to carry out all duties in the context of and in compliance with the Group’s commitment to equality and diversity
  • You will be expected to lead by example and contribute to an inclusive culture where positive effort is recognised and rewarded
  • Communication - the post holder will be expected to attend, report to and present at meetings and must be able to communicate effectively
  • Data Protection – the post holder will be expected to ensure compliance with all legal obligations concerning the protection of data concerning employees, customers and 3rd parties

Location: Page Moss office, 603 Princess Drive, Huyton, L14 9ND
Contracted hours: 35 hours per week
Hourly rate of pay: National Minimum Wage 

How to apply: 
1. Download and complete the application form 

2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Closing date for applications: Thursday 11 July 2019

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’