Apprentice IT Support Officer (ITSO) - PKT Solutions Ltd - REF: K050

PKT Solutions Ltd is an IT Consultancy and Support Company based in Kirkby, serving clients nation-wide with a significant number of local clients on Knowsley Industrial Park and the surrounding area.

Key responsibilities for the role:

  • To be responsible for creating and managing domain users
  • To manage personnel inboxes and department inboxes
  • Assist the IT Director on external projects as required
  • Maintain IT systems by performing updates and security checks
  • Maintain an asset register for all IT equipment for finance
  • Support users either directly or via interfacing with Google and other agencies
  • Support the development and maintenance of databases and CRMs

Key skills to be successful in your application:

  • Have good qualifications (C/4 or above in English and Maths, ideally IT or computing too)
  • Good communication skills and a willingness to listen, evidence you have patience
  • Evidence of team work and where you have supported a colleague or friend
  • Ability to be focused on work
  • Good IT skills in a wide range of applications

Location: Kirkby
Contracted hours: 30 - 40
Hourly rate of pay: National Minimum Wage

How to apply: 
1. Download and complete the application form 

2. Return it via email to

Closing date for applications: Thursday 11 July 2019

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email with the subject heading 'Application Support’